I would suggest seperately itemizing the cabin air filter insoection so that it is easy to veto when doing a oil change and such. Insoecting it on my vehicle for example requires removing some trim pieces and screw, and the filter itself is rather delicate. and requires displacing the contrnts of the glove box and such. I mentioned that I did not want it inspected as I had recently replaced it myself, but the tech did not get the memo. This sort of thing deters me from going to dealers.
Also suggest adding an op-code for a transmission drain and fill with the oe fluid, rather than just push the 'flush' with mystery gunk addotive package. This was a point of confusion, as the requested drain and fill was initially communicated as a flush. Vehicle in question was a ford fusion hybrid - a simple drain and fill replaces 90% of the fluid in the E-CVT module, and is minimally invasive. In any case I would appreciate more precision, coherence and clarity in relation to exactly what services will be performed on the vehicle, and how.
Where to start? I left my vehicle Thursday night for a scheduled appointment Friday morning for a full detail. Mike called me first thing in the morning Friday and had no idea why my car was there. He called me around 3pm on Friday afternoon and asked to keep my car one more day so my car could look "really" good, I obliged. Waited until around 11am on Saturday and called to check the status of my car, he informed that it still wasn't done. He also informed me that the "new kid" was working on it and it was taking him longer than normal and that he would call me as soon as it was done. That call never came. I showed up to the dealership at around 245 to find out that my car was sitting outside and unlocked. I went to go talk to the service people to find out that everyone had went home for the weekend. Quite of bit of concerns here: Why did it take 18 hours for a full detail? Why was the new kid put in charge of my $60k car? Why was my $60k vehicle left unlocked? Why didn't anyone inform me that my vehicle was done? If I hadn't of showed up at 245 my vehicle would have sat until Monday morning. One last little tid bit my car did not look "really" good. Spots were missed, there were streaks everywhere among other things. So to put it mildly I WAS NOT ONE BIT PLEASED!!
Very professional team everyone was great
Michael at the Quick Lane was awesome! I had a nail in my tire and needed to get 4 new tires, and he got me the best quote on 4 tires, and then offered a loaner car because he was concerned that I would get a flat if they only filled it up with air since I had to drive from Boone to Ames and the tires and Moffitt’s couldn’t get the new tires for 24 hours. Great service!!!
Requested that the tires be rotated during an oil change service at your Quick Lane on our 2013 Fusion. My wife watched the entire oil change service from the lobby while working, and the tires were never rotated. The Quick Lane mechanic seemed to be frustrated and left before the tire rotation was completed. The Quick Lane service person was not sure if the tires were rotated after the oil change?! We were not charged for a tire rotation, however it was a very frustrating experience for my wife!
Great timely and thorough service! Very pleased!
As always great people and fast efficient service
Beth and the team at Moffitt’s were very professional, helpful and friendly.
Helpful, friendly, and communicated very well.
Mike went above and beyond on taking care of our needs.
Very good service I like the pickup and delivery thanks again
Job well done in a timely manner. Thank you
Thanks for squeezing me into your schedule yesterday to remove the ****
From the brake caliper. It was a noisy one !
Gary M
Always thorough, friendly service.
Very professional. Was in and out of there with the works in about an hour. Very good service.
My family has always had excellent service from quick lane, however this time the service did not hold the same standard. I paid for “the works” under the assumption that I would receive a full vehicle report. I wanted that service since this is a new-to-me car. However, since the car was under a certain amount of miles, I was not provided this report and was not informed ahead of time that this was the case. In the past, all of my family’s vehicles have received this report regardless of vehicle age.
We were notified that our vehicle was ready at 1:05 we had dropped it off at 10:00 We arrived at 2:30 and they couldn’t find it. At sometime after 3:00 it was found and hadn’t been washed as it was promised
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