We had both cars serviced last week and Mr. Dunn helped us with both. Great service and job well done
Gino was helpful, professional, and gave realistic time expectations. Great experience
Many of the text messages I received list the name of Mel Lacap. However, Mt service person was Jenna Castleman - she told me that Mel is no longer with Mercedes. Not sure how long Mel has been gone but the system needs to be updated.
Job done right the first time.
Unsatisfactory resolution to a battery issue
Recommendation doesn’t match owner’s manual
We spent $ 250000 last June and still do not have confidence in our van
Not what I expect from Mercedes
I asked for the tire pressure to be set at 40psi - instead when I drove home and checked it with the TPMS there were all over inflated to 60 psi (tire limit 51 psi).
Jenna looked up my history on previous work, very professional. Scheduled me for my appt. in. A timely manner. Assistance in delivery my car clean made me feel very well taken care of.
Thank you.
Linda D
Taking it to a code reading specialist to reset code for SRS
I made mistake about paperwork. They put everything about the parts and labor . I dont chk last invoice. Sorry
Adhesive was left on the inside of the windshield on the driver’s side.
My car wasn’t starting so after I got the battery jumped I took it to Fairfield Mercedes. My service advisor Joachim Donn got it into the shop right away and had the Service techs replace my battery while I waited. Great service.
Kim Donn is the best service advisor I have ever worked with!
Never was able to get my refund and also manager gave me his direct number to contact him, when I picked up my car couldn't speak to him he was in a meeting then i called him and left message then text him but no response still till this day I had to pay for a recall =(
Thank you for your service,job was very well done
MB of Fairfield was gracious, delivered the highest level of service, and followed up at every step of the way in servicing my RV. MB also performed some complimentary safety inspections which I deeply appreciate. Aaron Pringle was personable and professional, and is a pleasure to work with.
The whole staff from the drivers to the front desk and also Kim. Will see you guys in the future.
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