The car didn’t deliver clean. All windows has Waterspot which cannot be clean easily. The rear shade cover for trunk is missing.
The whole IA Volvo team is wonderful!
Frank was very personable and kept me updated throughout the service experience. Will recommend this service department due to his customer service skills.
I had a very good team working on my car's issues over the past several days. My concerns were their concerns and they work diligently to get the job done. Kudos to Mark Konior and Rick as my service tech. Your efforts were greatly appreciated.
Very Professional and Attentive.
Thanks for your superior service to our vehicle
Thank you. I felt valued as a customer - your focus is obviously customer service rather than customer management. Very refreshing. Impressive and clean looking shop. Great bunch of professionals.
Service was great, but I was disappointed that the car was not washed because of equipment failure.
Mark Molloy is a excellent customer service mgr. I’ve been extremely frustrated with the number of times I had to bring my car in to be fixed. Mark has gone the extra mile to make a bad situation more manageable. He has a great attitude and he works hard for his customers. He even dropped off a loaner car for me so I wouldn’t be without one this past holiday weekend. Exceptional service. Thank you, Mark.
Mark explained the timeline clearly for my modem upgrade and oil change. He kept me up to date on the estimated time and cost. He was very customer focused and did a great job.
However, I was unable to test my remote upgrade because the website was down. My appointment was on Friday and as of today/Monday, I have not received the activation code so I will be calling the dealership Tuesday.
Thank you, Patt Vilt
Mark was super Duper fast. I went to breakfast and my car was done before I can finish my last cup of coffee. Mark Communicated so well keep me up-to-date on everything. Always a pleasure with him he goes up and beyond.
Great service by Mark Molly.
Time spent on scheduled appointments is severely too long.
Mark kept me posted on status of the car frequently during its service.
Mark was very professional and kind.
Frank Rossi did an exceptional job from start to finish.
Thank you Mark for going to the extra mile to provide top notch customer service. That’s why we come to International Auto of Orland Park. Keep up the great work!
They didn't vacuum the back of my ca. Why would they clean the front and not back? Otherwise I was very satisfied with my experience.
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