Volvo Cars Orland Park Auto Repair Service

I trust the Marks, Ray and the Supervisor. Thank you!

Very helpful and accomodating.

Great job!

I called more than 10 times to speak with the service department. Everytime I went to voice mail. The receptionist called back but also could not get ahold of service. As a result, my 7:00 appointment did not start service until I could finally okayed the service on the app without speaking to anyone about the services. The 2 times I did speak to Mark, I was told he would call back and that he was checking on warranty info. He did not call back in the 5 minutes he claimed and instead called back over an hour later after dismissing me on the first call and hanging up. On the first call I asked why my regular service was not on the list of services being done as I had left on the paperwork when doing of the vehicle. He told me he didn't put it on since it was sick a large bill for service and only put the oil change on. I do not appreciate making decisions on the car without consulting. He then did not explain that they weren doing a sludge cleaning in the car and now it is slipping on the shift down on a service that I would not have okayed! That is the point at which I went to the text and played the services so that I could get my vehicle back. Ultimately at 1:30 it was too late and I had to come the next day instead interrupting my work schedule for an additional unplanned second day. When I came to get my car they could not find the keys for 30 minutes after I paid.

A great experience every time I come in.

Mark always takes care of my needs and does a fantastic job

Love the team, this process was very easy! Love mark and his customer service

Mark is a very helpful person he seems to be dedicated to his work and customer service

Mark is very personable and helps me keep accurate service records.

Promptly taken care of Kind and considerate care Thanks

Mark was great

Mark makes my day every time. His work ethic and positive attitude are incredible

Good Job!

He is great!

You can send me the survey from the manufacturer. No problem.

I was a bit put off when I first arrived and was told I was an hour late. He let me know this more than once. Then he saw the note put on the form that said the client would be coming at 2:00. The cost of my repair seem very excessive especially since I was charge $195 for a diagnostic concern and with in 5 miles of leaving my check engine light came on. When I arrived at work this morning the engine is on light came on after my car was off. I would appreciate a call. ****-****-xxxx.

Mark was courteous and professional, appreciate Volvo and all their services. Thank you very much. Michael Wilson, Blanche, an Son.

Mark was super friendly and helpful, but every-time I try to get in contact with volvo service department there’s no answer and have to sit through like 3 extensions to get the right number. Not a huge deal, but definitely annoying

I appreciated the valet back home and the pick up later. All service went as well as it can be. Mark is fun to talk to. Jeff

Amazing customer service!