Brown's Guttenberg Ford Auto Repair Service

Thank you for being quick and thorough with finding the issue with the frig and repairing it. We appreciate you and your team so much.

Great job

If I receive a survey the service I received today at Browns, I will take the time to respond to it. Dave Kalkwarf

Kim is a prime example of what it takes to be a service manager! Speaking from experience, the service manager position is one of the toughest positions in the entire dealership. There are just as many success stories as there are struggles. With that, people assume that things just fall into place when they don’t know about all of your extra efforts to make it happen. Kim, you made it happen for me and I greatly appreciate it! Thanks again to everyone at Brown’s, it was great experience and keep up the great work!

Great job of explaining everything on our new trailer. Great job by the sales team and service team!

Kim is always helpful and pleasant when I call. That is greatly appreciated.

Ron is great. Thanks

After my vehicle was worked on the check engine light came back on. So I called to have it serviced again, once I got back into my vehicle after receiving it back from Browns the check engine light was still on but I still received a bill for Browns not doing anything to my vehicle. I talked with Danny about this bill, where he told me “he would get all the information”. After I heard back from him - I was told that the light could have came on at any time (“It was just a matter of time”) due to the hole in my grill (which I’ve had for awhile and it’s never caused me a problem, until bringing my vehicle to Browns). I was told that a technician could have bumped into something causing the sensor to come but “it was just a matter of time until it came on”. I drove my car not even 3 miles after Browns “fixing” it and the check engine light came on. I was billed from Browns for NOTHING after just having it the shop two days prior; there is no work done shown on my bill. This bill has been paid but I will no longer be getting any service done from Browns in Guttenberg nor will I refer Browns to anyone I know and I will pass my experience on to others.

Thank you

All good

Great service

Check Engine Light came back on after barely driving it; pulled a code after I got home: P059F-00 Active Grill Shutter Performance. Called the service department as soon as it came back on, will be calling again tomorrow morning.

Thank you for your good work its much appreciated.

Ron is very good at his job and very easy to deal with.

Ron is always great to work with! He explains everything well and makes great connections with his customers!

As always been treated great at Brown's service was great.

Guttenberg Service Department is the best. I wouldn't go anywhere else!! The have very friendly people working there. I give them a 10

Yes, I was treated very decently and helpful. Thank you very much to both Rich and Ron.

TY

Service always does a great job!!