Horrible horrible experience
Bethany is awesome as my service advisor she goes above and beyond
I was updated the entire time while my car was in for service! Always friendly , love them!
Bethany takes care of you. Always a pleasure working with her.
Service was good, fast and communication was excellent
The service was super thanks for everything
I was not contacted when service on my vehicle was completed. The mechanic who serviced my vehicle was not available to talk. No diagnostic information was returned to me as I requested. The mechanic told me it was not a big deal that previous service was not performed correctly. Unfounded assumptions were made on why my vehicle malfunctioned. I do not believe that my vehicle was properly inspected. Please contact me.
Very convenient and friendly service!
Wendell’s customer service was excellent and the service was great and quick thank you
It took a hour and a half to do a state inspection so I was stressed about a work apt. But then I got in my car and it had been washed and vacuumed and I was super happy. So all and all pleased.
Wendell was very pleasant & professional while I waited for my car. He represents your company well. I will be sure to ask for him on my next service visit.
Great job by this fine group of professionals.
A bit ridiculous that my car was there for 7.5 hours for an oil change, new tire, alignment, and state inspection. Why is it that your company has to go all the way out to Richmond to bring back a tire? It saddens me that you save a few bucks at the cost of a customer’s time and happiness. I don’t know why it took 3 hours to even get to the state inspection. If the state inspection was done first, then I would not have had to wait 4.5 more hours to get a single tire replaced. While Ben took some money off, it is still the principle of it, and the fact that an apology was never even given. I came to this Priority Nissan because I got tired of the rudeness and inefficiency of the staff at the Newport News location, but this visit was a disappointment as well.
I appreciate having a place to go wberr I can trust the people to give me good quality service.
The staff was friendly and they got me in and out. Thanks!
Service was great but I'm now having brake noise I didn't have prior to my tire rotation. No problems were reported in the paperwork I received upon completion of the work done.
Your team continues to go above and beyond to exceed my expectations. This is refreshing in light of many companies, who miss the mark
Thank you, Beth . Double thanks to Jay.
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