Outstanding derive and timely
I felt like I had to keep calling and texting to get an update. Monday and Tuesday after I finally got a rep on the phone, was told they hoped to have it ready by the end of the day, but they didn't contact me back to let me know of any delay. Wed it was finally ready at approximately 4:30. Service itself was good. Communication was poor. Oh and when I picked the car up someone else's key fob was in my car seat, with the plastic seat cover and floor paper both in the floorboard.
Ben was very helpful in getting things done.
She was very professional and sweet! Thanks
Everything was wonderful, including Wendell.
Best experience ever had at a dealership. Thank you!
Professional and courteous service
Ben was awesome as usual. Also this time I dealt with the Parts department, a d that guy was awesome as well, I needed a wheel cover. This is a great dealership !!!
Mike Q
I’d just like to say thank you to Wendell.
Mr Holmes was great and the service was great as well.
I had an apt at 800 for an oil change. I sat there for 2 hours after checking in and Ben did not come talk to me not one time about my car or the status of my car. After 2 hours I went to the checkin counter to see if my car was ready and what was going on.... to see my car just sitting there and was told my car backed in. I asked to be checked out and was told I had to wait on Ben. I asked for what because he hasn’t helped me or spoke to me in 2 hours. Another service advisor checked me out. Ben’ customer service was terrible and no one should wait for a simple oil change for 2 hours when they had an apt.
Responsive, thorough, and courteous. Always a pleasant experience.
Excellent service as usual. Keeps me coming back.
They took me without an appointment
The only thing I wish was that he texted me or came over to me to tell me that it was taking longer than I expected because they were checking the system to make sure that my new battery was not defective because my car didn’t start right away 2 days ago. It was just put in when I had my car inspection done. I knew they were checking it, but after about 1 1/2 hours, I was getting a little concerned and so was my husband. He texted me to see if ecverything was okay because he knew an oil change doesn’t take 2 hours to complete.
Helpful as always. Great staff overall
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