He helped work me in the get an appointment bc I live out of town. Great job! I am grateful.
Wendell Holmes was EXCELLENT! Very professional and informative, I was very impressed with my experience. I also noticed him interact with other customers waiting and he definitely performed top notch customer service. I was able to leave the service department with reassurance and no worries. Huge Thank you to Mr. Holmes!
The service rep was very polite, BUT...he did not come out and ASK if
I wanted my tires rotated or cabin filter changed WHILE I was waiting, but only as I was picking up car. THEN he tells me I need these things done.
Wendall made my day. He was informative, professional and friendly. I know that I am in good hands.
I called Nissan with questions about my CVT fluid. I asked if I could just add some if needed after checking the dip stick! I was told my car didn’t have a dip stick, after explaining to him yes it in fact does! He said well if you bring it up here and it does have one I will check it for you! Other than that a CVT oil change cost $300.00. I brought the car up the next morning and totally different story from him oh yes your car does have a dip stick as if he never said it didn’t. And now I would have to have the car put on scanner at 130.00 to see what’s wrong and oil would also be checked. I said fine! I get a call back basically telling me oil is fine and yes with aggressive driving it does in fact shudder he recommends a new transmission at $5107.22 but it’s good to go! So essentially telling me to drive it until it breaks or spend thousands on a slight issue. How can this be that there is no preventive maintenance on something that has a place where you can check it and replace if burnt or low? I find this unbelievable to say the least and find it even more unbelievable that a 44 year old women knows more about my car than your assistant service manager! I would love to have answers to these questions!
Took 2 and a half hour for state inspection I had to go check on car myself than gave me wrong key
Was serious thinking about of upgrading but after this don’t think so
Ben provided exceptional service and surprised us with a few “normal services” that had not been encountered at another Priority service center. Even though we had to travel further to have our Priority service performed than the previous service center (27 miles versus 43 miles), we will return to the service center in Williamsburg for routine service.
Car was serviced, inspected, and vacuumed. Thanks!
Excellent manners and service
I have moved 2 hours away and due to the great service I have ALWAYS RECEIVED I continue to drive the distance to use that priority location.
Thanks to Wendell and Art for making sure everything was good on my car. The inside and out of my car were cleaned very nice.
As always, the service was great!
Wendell always provides outstanding customer service.
You should get recliners or massage chairs in the waiting room.
Professional and courteous
As of 7:59 pm I have not received a call to pick up my car. I have called twice today about the status of my car and no one could tell me anything. I carried the car in at 9:25. My appt. was at 9:30. I guess I will try tomorrow morning.
Great staff,great service,I wouldn't go anywhere else
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