Very good job by Kaley keeping me informed. Very courteous and most knowledgeable. Very nice to deal with!
I have always had a lack of trust with large dealer service departments. I am pleased to say that my dealings with your dealership went way beyond my expectations. I will bring my vehicle back to you again in the future and appreciate the way I was treated and the service provided.
Thank you for working with me on getting tires to fit with my budget.
Thanks for doing my oil change , I came for my state inspection . You guys are great. Keep it up .
Bethany provided professional service
I always get my car serviced with priority Nissan. I have always gotten good service and good customer service.
Bethany is a very quality employee..
Personable and knowledgeable
Priority is fortunate to have her
Ben explained the issue with my car and what I need to do to fix the problem. He was very knowledgeable and professional.
Your staff were all very helpful. I couldn’t believe you could get the vehicle in and evaluated so quickly. Thanks!
Every one of your team members were astonishingly pleasant. Also was surprised by the detailing that was done to the car. A nice touch. Much appreciated
Called me about a tire rotation I had forgotten I appreciate the effort and the professionalism of the employees!!
Ben has taken care of our car since we moved to the area over 2 years ago. He has been one of the most pleasant, professional and capable people we have dealt with in Williamsburg. I do not wish this review to reflect negatively on him, as I do not believe he had any control over what happened. Perhaps you can place the blame where it belongs.
We purchased 4 new tires, installed. Your staff severely damaged all 4 rims. This was pointed out to Ben, and after deliberation with management, he offered to have the rims repaired. Three weeks later the car was left in your hands to have the rims repaired over the course of 3 days.
When I picked the car up, the rims were satisfactorily restored and I felt the problem had been remedied to the best of the dealership’s ability, though I was not pleased with the inconvenience of it all, since I did have to take off work to pick the car up before closing.
Not far from the dealership, in my way back to work, the BMW tire sensors notified me that 4 tires had over 40 pounds of pressure while the 4th had 26 pounds. Since I had no way of knowing whether this tire had not been properly inflated, or whether there was a leak, I was forced to return to the dealership. Again, to get there before closing I had to leave work early. I lost a total of 3 hours of pay for errors which could have been prevented with proper care and workmanship.
My husband was also very unhappy to have to go and purchase new chrome valve caps, because they were removed and not put back.
Although we have come to rely on Ben, we are no longer certain that your dealership can offer our car the attention it deserves, or serve us in the way we expect.
If you would care to discuss this with us, you can call at ****-****-xxxx.
Thank you,
Karen Brown
I continue to use this priority simply because of Ben M. In fact, I am currently trying to buy an updated vehicle (Lexus) from the dealership simply so I can stay within the Priority family. I also think the Service dept. is far superior in customer service as opposed to the sales team.
Im glad they were able to determine the provlem and take care of it.
Will be back for maintenance. Thanks again
We feel that we received great care today during our visit to have our vehicle inspected. We appreciate the car wash as well!
Great job as usual. Fast service. Also took me as a walk-in in an emergency. Much appreciated.
Very friendly staff. I always go there for my car service. The car wash was a nice surprise thanks
Your company is Great ????
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