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Real Reviews From Verified Customers

Service Center Review Summary

5 star 640 reviews 64%
4 star 193 reviews 19%
3 star 28 reviews 3%
2 star 67 reviews 7%
1 star 66 reviews 7%
Review Us
Cynthia D.
5 out of 5
8/13/2023
They were friendly and efficient
Michael K.
5 out of 5
8/12/2023
Trey was wonderful to talk to and was very helpful.
Alivia W.
4 out of 5
8/12/2023
Wonderful first time service from Mr. Kirk and this spectacular dealership! I will be returning!
Luisa F.
5 out of 5
8/12/2023
Excellent service
Ghea C.
5 out of 5
8/12/2023
Kirk was extremely helpful and kind throughout this process. I didn’t know that Kia offered Lyft as a service and he brought it up. Great customer service!
Annitra R.
5 out of 5
8/11/2023
Paul is awesome and a caring representative for the customer. Thanks Paul you are the best.
Mohammad M.
2 out of 5
8/11/2023
I appreciate that the parts were charged on time and the service advisor responded promptly, but I’m upset about the finishing of the job. They didn’t clean the surrounding area of the changed parts. I found the stickers glue around the sunroof and dark spots inside. I felt that was not a professional job.
Theresa M.
5 out of 5
8/11/2023
Wonderful experience. Kirk was wonderful as always. Reason I come back to Central Kia of Plano
Lisa B.
5 out of 5
8/11/2023
Went great and I appreciate the quick response time .
Jocelyn Z.
5 out of 5
8/10/2023
Great job communicating, took care of everything I needed and made sure I left taken care of
Gina C.
4 out of 5
8/8/2023
I'm completely satisfied with my recent service experience at this dealership Mr. Trey Taylor is very very good you need more people like him to work in every kia dealership. Thank you Mr. Trey Taylor good job!!!
Kelly M.
1 out of 5
8/8/2023
The people were pleasant and the work was done in an acceptable time frame. However about an hour after I got my car home, I received a call asking me to bring the car back because they “think they may have left a tool in my car”. When I brought the car back, they had me wait a few minutes in the waiting room instead of just having someone go out to my car to get their tool, which I thought was odd. When the tech came to give me my keys back, he didn’t know anything about a lost tool. He said they needed to confirm that they had torqued something properly. So it sure seemed like they made up the tool story to get me to bring it back without having to admit they had overlooked something. Before I brought the car back I looked throughout the car and didn’t find any tool.
Alex L.
5 out of 5
8/8/2023
Awesome dude.
Patricia D.
5 out of 5
8/8/2023
Paul was great, very attentive, and took great care of me.
Paul E.
4 out of 5
8/5/2023
A man of his word!
Isaac L.
5 out of 5
8/5/2023
Paul is customer service oriented and very diligent and efficient deserves kudos
Gail B.
4 out of 5
8/5/2023
Paul was a consummate professional during my entire encounter with him. He kept me aware of the service being done to my car, provided a ride home and pickup back to the dealership when it was ready, and explained the repair. Accolades to a true professional!
Andrew D.
5 out of 5
8/5/2023
Paul was very helpful and kept me updated on the details of my car's repairs.
Natalie W.
5 out of 5
8/5/2023
As always Paul did a great job.
Joel A.
5 out of 5
8/4/2023
He was awesome! Great experience! Thank you Central Kia

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