Not at all happy that my car smelled like someone literally sat in it and smoked a cigarette. When the car was finished, the driver side window was down, and it was up when I pulled in. Either someone was smoking in the car or standing next to an open window smoking. It was entirely too strong of an odor for it to be just somebody's clothes. This is the first brand new car I've ever purchased for myself (less than 5K miles) and this is the first time I've taken it in for any sort of maintenance. Not sure why smoking is permitted on the clock.
Very professional any time I come I to the service department. Answer any questions I have ,with respect & courtesy always . Always Very friendly!!
Love Josh always responsive and respectful to me
Simple, sweet, honest and professional. Thank you!
When communicating with a customer the language should be clear and specific.
The service rep used the words "in good hands". This does not tell me wether my car has arrived or not.
It was really easy to make an appointment and everyone was nice and very helpful the day of the appointment
My experience was exceptional!!
Josh took care of my issue in a very efficient manner today. Very pleased.
I have total confidence in the KIA Service Dept., and “the men of KIA”. Thank you
Outstanding service and finished in no time!
Best place ever and WOODY ROCKS !!!!!
I received excellent customer service from Lindsey Joshua today. He was friendly and respectful and completed my request efficiently and made sure I was completely satisfied
Fast and efficient service!
No surprises. Just good quality service. First, last, always.
I have never wanted to come back to Jake **** Kia in Florence because it was a horrible buying experience so I was hesitant to schedule service on my car there. Lindsey was great and he is the only reason that I would come back there. He restored my faith in that place. I will definitely be requesting Lindsey for future needs.
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