Excellent customer service and keeping me updated with my vehicle. I love metro Acura. They resolved the issue and we’re professional and kind.
Diana was excellent and I will be back
He was able to answer all my questions, friendly and professional
Diana was persistent in trying to address the problem I was experiencing with my 2004 RSX Acura. And remained in touch with me explaining pertinent issues over about a week time.
If I have any further service needs, I would prefer to have her as the service representative that I speak with.
Fernando was very courteous and professional. My car was ready as promised. I was very satisfied with the service, but I wish your coffee machine was working!
Very pleased with customer service and the importance that was given to me as a customer!
It was very horrible experience! I drove for a long distance to get to your dealership. Just because your agent contacted me that my spare key is there and need to program it. I bought my car last april 2, and i dont have the spare key. So the agent de angelo said he will order it. So finally he texted me and said it is available. And i brought my car to the service area. I waited for an hour. Just to tell me it is a miscommunication? Why did he not check before he text me to come at the service center? I was so disgusted and i want an explanation of all of this. You wasted my time money and gas for nothing. Very unprofessional service. And ive been with acura ffor years and thai experience made me think twice regarding future transaction.
We got good service from our time of arrival to leaving . The service requests were completed and we were very satisfied. Enjoyed your nice waiting area too!
Diana Gomez is an asset to Metro Acura. Coming from a hospitality industry, Diana knows what it takes to take care of the customer. She is gifted and has great attention to detail. Please make sure she is well compensated.
Everything handled promptly and professionally!
Fernando has exceptional customer service. I would highly recommend him to all of my friends and family.
Excellent service, Fernando was very kind and professional...
Diana has been very helpful. She has made this last service experience very nice. With a smile she she helped us out.
He was very attentive and informative about my vehicle took his time and made the transaction go seamlessly.
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