Honda Universe Auto Repair Service

Very pleasant and helpful

Lisa was so pleasant and helpful.

Thank you for excellent service.

Lisa is a fantastic service manager, she is conscientious and keeps customers informed all the way through. She is a major reason I stay with Honda Universe.

She is the best polite friendly a pleasure to deal with

Ms. Ramos was absolutely awesome

Thank you for Great service

Completely satisfied is what you strive for and Lisa made sure she reached that level of service that was provided today …. She is an asset to your company.

Jessica is really sweet. It was a pleasure working with her

Great service

Muy mal servicio. Muy Despota y resista: muy mal umor

Excellent service at Honda Universe!

I brought my car in early October, due to random things popping up on dashboard. Ended up needing a gas cap which I was told was ordered but it was backordered, so I would get a call when the part came in. Received a phone call 10/25/21 around noon telling me if I didn’t call back the part was going to be returned. I was at work and didn’t get the message until later in the day, when I called back, I was 1. He was going to check to see if the part was still there if not it had to be ordered back in again. I was told I was called previously (I have no record of this or messages AND I was clear that it’s easier for me to respond to a text message. Not sure how many times I was “attempted” to be reached but if a number was dialed wrong, I can’t believe there’s only one attempt and the second one was to tell me the piece was returned because I took too long to call back. I am currently waiting for the piece to come in once ordering it again which is such a hassle. I have never had any issues before with the dealer and I’m actually surprised every single time because of the efficiency of the other 2 ladies who work there I believe Lisa and Jessica are awesome. I just want my piece to come in so I can just move on.

Lisa Barritta is always so helpful and courteous to help with any issues

Really bad service experience

Jessica is fine example of what a employee should be. She is courteous kind caring.

Jessica is wonderful to deal with when I get my car serviced.

Jessica seems to exceed my expectations every time. Never a problem

My experience are always great when I take my car in for service one of the reasons I purchase my vehicles at Honda universe is because of the service department

I don’t think you should add a $2.00 charge for shop supplies in addition to the charge for the tire plug