Fully satisfied with my total service experience which I rate as excellent.
Thank you Brian for providing great service .
The service writer was very helpful and professional. The service didn’t take very long and I appreciate that.
The prices are ridiculous. I'm extremely unhappy with this location and possibly Acura all together. I would not proceed in being a repeat buyer or dealing with this technician.
The only reason I go to weir canyon Acura is because of Brian. Awesome service, always helpful.
It was great! I want to buy another car soon from Ben for sure. He is not pushy and genuine. Thank you!
He said he would let us know first thing in the morning so I can determine if I will need a rental car or not when I dropped off the car the evening before. We had to call him 3 times at 9:30, 10:30 and 11:30 and he kept saying “how can I call you when the diagnostic is not done?”
I get that the garage gets busy but all he had to say was, “it doesn’t look like your diagnostic will get done this morning. I think it is safer to get the rental”
All we wanted to know was if we needed to get a rental or not if Acura was not going to provide a loaner (by the way, you guys never seem to have one)
he didn’t communicate anything significant until my husband had to go into work (he already missed 3 hrs in the morning) and kept gas lighting both my husband and I on the phone.
I was desperate to rent a car and struggled at enterprise as they had run out of car for the day by 12:30pm. Thankfully they were able to bring a car from a different location which saved me greatly.
I had to go pick up my 3 kids in 2 different schools by 1:25pm and he called at 1:20 and said now the car is getting done and will be ready. Really? You couldn’t tell me that even 30 min before??
That was 30 min after I got a rental. He is dismissive and makes you feel like you are bothering him. It is extremely unprofessional and he makes you feel like you are insignificant.
We go out of our way to get our services at Acura and we are extremely displeased with this type of service and demeanor. I would not recommend my family and friends to get cars from Acura or get their services at the dealership if I have to deal with a person like him. It’s such a shame
Took me right away and I got all work done while I waited.
Brian does an excellent job informing me of tyevneeds, costs and expected delivery times for the work being done. And, he his true to his word. Excellent communicator and a bonus for Acura’s reputation.
Thanks for providing excellent customer service!
Mike A. And the crew always take care of me.
Brian was nice and the service is good
Thank you to Brian everything was taking care of and everything went smoothly! I Will forsure be back !
It was excellent service in timely manner. Brian was very helpful and excellent knowledge of what he is doing. I am very pleased with his work.
Thank you so much.
Mehboob Jiwani.
Everything was great. Our service advisor, Bryan, was very kind and was able to provide us with a rental. All of our concerns were fixed except for the brakes — they couldn’t duplicate the issue, but we understand cars sometimes try to be on their best behavior haha.
I appreciated the greatest customer service, Brando!
See you next time.
you did a great job, really appreciate it.
Brian was very helpful, very transparent.
He showed me what would be the cost of the service even before the job is started. I am glad he did that so, there is no surprises. he made my visit to the dealership easy and stress free. The dealership is clean, choice of coffee is good, bathroom clean and not stinky.
Social