Galaxy Toyota Auto Repair Service

Satisfied and excellent service!

Great service !!!! He was kind and got me out of there quickly and efficiently got me out of there !

Luigi was great, he explained everything thoroughly

Thank you

Bet you didn't have me on your work list even though the appointment was made in MARCH. Were the tires rotated? First person who helped me said it was due. I did not see it on the invoice. Did I pay for service I did not get? Personnel were respectful towards me.

Erica was fantastic. Professional, knowledgeable and very customer orient. A real asset for Toyota. I will ask for Erica in the future. In addition, James, the service technician was also excellent in explaining the problem with my Camry.

Was told when appointment was made last month service would take 3hrs not 7 hours

Well done. Kept me informed.

he was very nice to us and he helped us out on getting the vehicle fix with a resable price.

Erica is always prompt and helpful. I am happy to bring my car to Toyota.

Service was promised to be completed in under two hours. I specifically asked if it was certain to be under two hours because I had a commitment this afternoon. I even asked for a loaner and was denied. Then I offered to decrease the level of service to decrease the time but was assured it would be less than 2 hours to completion. Fast forward I walked out over 3 and a half hours later. I was comped the service but I don’t know if I will return again. We have been customers for many years but I can’t rely on the word of someone who continually dates expectations and doesn’t deliver. And when I arrived this morning my appt was not listed on the service roster and this afternoon I received an email stating I missed my appointment. Get it together Galaxy!

Very pleased!

She was very friendly and courteous. She also seemed genuine about what she was doing and this was not just a job for her.

Appreciate the service givin by Erica & crew! Problem solved! Thanks

Bob is fantastic Thank you

good

Erica is awesome - she’s attentive to my concerns and always gives me honest feedback. Plus she does a great job of keeping me updated on the repairs and when I should expect the truck to be ready. Id say she’s an absolute asset to the service team.

Erica has done an outstanding job she made each day easier and easier She gave me updates and she follow through awesome job Erica and awesome job to the management in Galaxy Toyota I love you guys

Service was great. Staff was friendly and efficient

At first I was told many things I needed but actually did not need . Car took Longer then expected and I was upset as I dropped at 8 Am expecting my ride for pick Up at 4 . I spoke to Lou Vitale he was very helpful Told me tires did not need rotation cabin filter could wait and would courtesy the oil change w the recall repair of pump. He then personally called me to say it was ready Tonight . I did appreciate that very much! I have been a Toyota customer for about 30 years purchasing many camrys from your location and Toms River over 15 or more for both myself and my daughters . I value customer service beyond but don’t like being sold stuff not needed. I have referred my mom 2 years ago She Paid cash for a truck my daughter and boyfriend all bought cars in Eatontown within the last year . I have a lease and did not expect the quote I received today. As a medical professional Taking care of patients is my profession You Take care of our cars but please be honest and just give good service we all will come back Over and over knowing there is trust . Lou Did the right thing