Neil Huffman Acura Auto Repair Service

Cynthia was wonderful. The other woman at the service desk with clear glasses lacks customer service skills. Today after I walked in and got in line behind the customer she was helping, she said abruptly, “I will be with you in a moment.” Her tone was offensive. as if I were an inconvenience to her or didn’t know to wait my turn in line. This is not how to express “i will be right with you.” She used the same tone with the next customer, as if she were saying , “I am in charge and I will be with you in a moment.” She did not display the best customer service skills while “helping” the woman in front of me. I would have probably let this go if did not over hear her being completely rude to one of the mechanics. Right in front of me she said “Focus” in such a rude way as the two of them were working out what appeared to be some confusion. She was so rude to him in. Telling a mechanic (or any adult) “focus” using that condescending tone she used was not only rude and unprofessional but it also doesn’t inspire faith in the mechanic’s competency.

You have serviced my Acura vehicles since about 1991. If you weren’t great I would not have had my vehicles serviced there for the last thirty years. Tell Nick that my 2000 TL is almost back to showroom condition with 200,000+/- miles. Thanks for everything, D’. JRK

Car work was fine. Had to wait 20-25 minutes to get the paperwork

D’andrea was amazing. Made my experience great

Always great service and great quality of service from you guys

A1 maintenance performance was fine.

Cynthia is a great example of how good customer service should be. Acura should be proud to have her on staff.

D’andrea was awesome!

It all went smoothly. Aleena kept me informed and I think my wait time was shorter than expected!

Happy with service except the fact that my maintenance light wasn’t reset and I had to research how to fix it. Thanks

Awesome service

Cynthia is phenomenal!!!

Cynthia is a great ambassador for the company and is very easy to work with!

I was very satisfied with the paint work and my clean car when I picked it up it looked amazing!

Allena was awesome!

Aleena was great and my service was fast and thorough. Thanks!

Very professional and courteous. Work was quick and thorough.

Cynthia was great

Painless experience at one of the most dreaded business transactions for most people , my past experiences with dealer service has been horrible and it most refreshing to deal with Huffman Acura and people like Aleena , top notch professional and no nonsense approach Thank you

Cynthia is outstanding. I hope you take very good care of her. She is very positive, helpful and represents your dealership in an exceptional manner.