First class top-notch always the best Kia service department everyone in there is excellent.
Damian was extremely accommodating. Not only was I able to drop my car off prior to opening time, but my car was completely done before my original appointment time. In addition, he was able to provide me with new tires and service with ease.
Franklin provided excellent customer service!
Nice workers and pleasant surroundings
Considering the staffing issues great job .Very responsive.
They are the best in the keys
Mr Marti has always provided excellent service. He is friendly, professional and accommodating. Service is always with a smile and he knows his customers by their name.
I would like to preface by saying that Damien and Franklin were friendly, professional and courteous. I am disappointed in a few issues:
1. No loaner was available. Both gentlemen did explain that due to a lack of inventory that no loaner was available. I had to spend over $500 for a mandatory 7 day rental with Avis, which some of the fees might not be reimbursed by Kia.
2. When I dropped off the vehicle on 10/25, I was not offered a courtesy ride at all. I had to have my husband come into town and pick me up at the dealership. What disappointed me was that on 11/3/21 when I picked up my vehicle, two ladies after me were both offered courtesy transportation while their vehicles were being serviced.
3. Damien had said he would have the vehicle detailed also, and Fra klin even stated "don't worry Miss Jamie, I'll take care of you." the day I dropped it off. Unfortunately, my car was in the exact same condition as it was when I dropped it off. I was very disappointed that neither Damien, nor Franklin could keep their word to me, especially considering the massive inconvenience of having to procure my own loaner. Please keep in mind that per Kia Consumer Relations Department, the turnaround time for them to reimburse me for my rental is 6 to 8 weeks.
Thank you for the opportunity to address these small issues, and again while Damien and Franklin were wonderful gentlemen to deal with, I guess I was left a bit disappointed in my overall experience.
I am happy with your service, thank you
After service my truck always cleaned today it's not. I don't know why.
I have always received great professional service from everyone at Kia..it is a pleasure to go there....Michael P
We appreciated your service on both vehicles and that your employee provided us with a ride back home after dropping off the Kia and also jumped and drove the
Buick to Kia to replace the battery. Service was very friendly and professional.
Always treated wonderful at Key West Kia!
The guys made it a really easy process, offered me a ride home and let me know how
Much it would be before doing anything thanks a lot
Team at Key West Kia is awesome. Professional, but fun to deal with as well. Great folks.
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