Everyone was very nice and helpful!
Too expensive. Specially for diagnostics
They took great care of mei was
Patrick was very courteous, professional and personable. Thanks Patrick
Patrick Wortham was fantastic and straight forward with my service! He stayed in constant communication with me and didn’t leave anything out of our communization! The service was great and timely! Thank you to Patrick the Technicians and the Service Manager and Porters! Such a great experience!
We came in for our 2nd oil change on the crosstrek and I sort of expected a car wash. Either way, I am not that upset it didnt happen. I am more upset about the text message to try to buy our crosstrek!
We met with Angel, did a test drive of a 2026 Outback - bought the show room floor model Touring XT, SAME DAY as oil change, then 2 days later someone texts me from your dealership to try and purchase our crosstrek. So, are you sharing our information?
Great job, friendly, professional staff, thank you.
Always 1st class treatment at Subaru in Rockwall. Thank you!
Jesus was super knowledgeable and made the whole process a pleasant one!
My family had bought 3 cars from Subaru in the last 8 years. We love Subaru as far as the cars go. As for the service we have received from Norman Reeves, we are very unsatisfied with. I’ve had several oil changes done with companies outside of Subaru. The one oil change that I do get at a Subaru store in 10 minutes later my car was smoking. After that, a week later I found myself paying $3000 to get additional work done after that one oil change. A little over a year later I’m quoted almost $6000 because my car is having the same issues that we’re supposed to be resolved but now has worsen. I feel like no one has taken accountability for what happened the first time nor has anyone been proactive to ensure this issue wouldn’t have occurred again. It wasn’t until I said that I wanted a second opinion that I was told that Norman Reeves could work with me on a price point. Ultimately I decided to go with a different company with better customer care.
Yet another great experience. Jesus is a fantastic advisor and always provides top notch service. I will continue to bring our car in and trust that
he will treat us right. Thanks again!!
Michael identified the service needed and had said service executed properly and quickly.
Excellent service as always
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