About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Janette E.
4 out of 5
6/4/2021
Duane is the best!!! Only service specialist I trust with my car from now on. I drive over an hour just to come here because of the great service and reliability. I feel the genuine commitment of Duane and his team mate Johnathan to deliver excellent service.
Clay K.
2 out of 5
6/4/2021
Truck was at your facility all day, yet it was not washed when I picked it up just before close of business
Karen W.
4 out of 5
6/4/2021
Miguel was very friendly and helpful.
BEVERLY R.
5 out of 5
6/4/2021
Excellent service by Duane and the team.
Beverly B.
5 out of 5
6/3/2021
Service is always excellent
GWEN C.
4 out of 5
6/3/2021
Duane is the best!
WILLIAM T.
5 out of 5
6/3/2021
Well done,
John S.
5 out of 5
6/3/2021
Salvador is a great guy and takes care of his customers timely and efficiently!
William S.
1 out of 5
6/3/2021
I don’t understand the repair. Also, it looks like a filter was replaced and I do not understand why. The ultimate repair seems different from what I was told the issue was.
ANTHONY P.
5 out of 5
6/3/2021
Fredy takes great care of my car. I won’t go anywhere else
JULIO J.
5 out of 5
6/3/2021
Great service by Duane! Give him a raise.
Paz M.
5 out of 5
6/3/2021
Great customer service
JOHN H.
5 out of 5
6/2/2021
He was very friendly Totally responsive Great job communicating on what was going on
JOSEPH G.
5 out of 5
6/2/2021
Sal was super nice to deal with and we had excellent service from him.
Kathryn L.
2 out of 5
6/2/2021
The service writer Duane seems to lack an understanding of customer service. I understand I brought my car in on a busy Friday before a holiday weekend, however I had an appt and it seemed as though since i was just getting routine maintenance done I wasn’t really worth his time. Jonathan who wrote me up was very polite. Duane however made it seem like he didn’t have time to help me, or it just wasn’t worth his time. I won’t be returning to this location just based on Duane’s lack of customer service.
William F.
5 out of 5
6/1/2021
Excellent
Cara H.
5 out of 5
6/1/2021
Great service!
ROGER W.
4 out of 5
6/1/2021
Mr Miguel is the next best thing to sliced bread!
BRAD O.
2 out of 5
6/1/2021
Not happy at all. I went to a friends house and heard bubbling noises from the front of my car. Tons of water was leaking into the gutter. After opening the hood, I found that the radiator fluid cap was not screwed on... it was just sitting on top. The radiator fluid is supposed to be pressurized and I'm now uncertain as to whether everything is ok with my car and I need to take it in for inspection again. Really not happy that the radiator cap was not even screwed down. I understand that mistakes happen, but I really have an uneasy feeling about bringing my car back there after this because I was trusting the Ford Dealer to do a better job than some other place like Good Year or another shop. I will bring my car back in there and see if anything further needs to be done.
DONALD S.
2 out of 5
5/31/2021
I took possession of my vehicle yesterday under the assumption that the problem was fixed, then drove to work this Sunday morning and about 15 miles into my 30 mile commute and the SES light came back on, it went back into limp mode and overheated again. I was just barely able to get it to Tuttle click Ford in Irvine and dropped it off in the service bay for them to look at it Tuesday (day after Memorial Day.) I would like to have any kind of further insight as to what may have caused the initial issue with the thermostat to easier diagnose what is causing the problem. Please contact me ASAP. DONALD S

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.