About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Jorge M.
5 out of 5
7/9/2022
All was very well with the service in addition to having the excellent attention of Salvador Preciado.
Taylor R.
5 out of 5
7/9/2022
Jose actually was my contact and he was fantastic. I did meet Miguel too and he was also courteous and kind. Great service as always.
Tom F.
4 out of 5
7/9/2022
Jonathan is an exceptional employee.
Shelby W.
5 out of 5
7/9/2022
I was nervous because Duane retired and we worked together for 20 years. But Jonathan was amazing too! So professional and kind. Thanks!
VICTOR I.
5 out of 5
7/9/2022
Fine in a timely manner
Michael R.
5 out of 5
7/8/2022
Excellent service!
Lauren W.
5 out of 5
7/8/2022
Great service and communication. Car was fixed promptly. Jose was especially nice to work with. Thank you!
Erin W.
5 out of 5
7/8/2022
Very accessible and timely. Great job!
Fred R.
4 out of 5
7/8/2022
Miguel, and the SM Ford team made my service visit a positive experience. I live in Orange but chose SM Ford because of their reputation for outstanding customer service, I will return for my service needs for my 1993 Ford Bronco. Thank you Fred R
ROBINA D.
2 out of 5
7/8/2022
The mechanics couldn’t figure out what was wrong with my car for over a year. I’ve been taking it back and forth and the service representative was the best trying to help in any way. I hope it’s fixed this time.
Dmitri C.
5 out of 5
7/8/2022
The best in SoCal!
Steven K.
1 out of 5
7/8/2022
Fredy was great as all of your advisors are. What I didn't like was the cost of servicing my vehicle. Maintanence parts plus labor $2000? Really? Do you realize the impact this has on me buying a Ford product AND buying it from Santa Margarita Ford? At this point, I am looking at Toyota, Honda or BMW. I never had any issues with theur vehicles. I am going to an independent service center for the belt replacements.
Pursue Health.
4 out of 5
7/7/2022
Freddy is awesome
Matthew M.
5 out of 5
7/7/2022
Freddy was Great! Greeted me once I pulled in for my scheduled oil change and before I knew it he texted job was complete. Big Shout out to your team! Thank you, Matt Margetta
Josefina H.
5 out of 5
7/7/2022
I appreciate Miguel level of experience that he has and he understands the client so well I’m very pleased with his service he always made me feel welcome.
Jaycy I.
5 out of 5
7/7/2022
Sal was awesome. Made the experience very easy.
Veronique K.
5 out of 5
7/7/2022
Thank you Fredy for providing GREAT customer service!
Nathan L.
1 out of 5
7/7/2022
Truck was left over 2 weeks waiting on a part that was backordered with no ETA. I had to call around to other Ford dealerships to find one that has the parts in stock and schedule service with tbem. That should be your job not mine. I regret buying from RSM Ford.
David M.
4 out of 5
7/6/2022
Jonathan is an excellent service advisor. I had multiple issues with my 2014 CMax that Jonathan was able to troubleshoot and resolve. It took about 2 weeks for the process and for parts to arrive. He communicated regularly and made sure the work was completed timely. Thanks, David M
Liza M.
5 out of 5
7/6/2022
He was very thorough and detailed. Very courteous and professional.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.