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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Edward R.
5 out of 5
10/7/2022
All went very well’
Richard K.
5 out of 5
10/6/2022
Fredy always is very customer service focused Car wash sucked.
Keith D.
5 out of 5
10/6/2022
Clare was awesome! Efficient and professional! Great job by everyone.
Barbara S.
4 out of 5
10/6/2022
Good service, friendly, provided me with a ride home and back, made sure I was offered services that my car could use.
Phil K.
5 out of 5
10/6/2022
I am satisfied with the Santa Margarita Ford Deaaler service.
Everard E.
4 out of 5
10/6/2022
Very satisfied with my service today.
Dennis C.
5 out of 5
10/5/2022
Service was great!
Lorenia C.
2 out of 5
10/5/2022
Sal is always great. And this time he was awesome. Problem was that my car was delivered back to me without being washed. I don’t know if this is something Sal instructs to be done or if it’s standard protocol. So, Sal is not the problem but I was very disappointed to get back a dirty car.
Mark S.
5 out of 5
10/4/2022
Fredy Campos was excellent as always.
John W.
5 out of 5
10/4/2022
Smooth as silk. Thanks.
Reza E.
5 out of 5
10/3/2022
Clare did a great job
DYLAN I.
5 out of 5
10/2/2022
Claire was amazing and went above and beyond the call of duty to take care of me!
Dorene W.
5 out of 5
10/2/2022
I always entrust my car to Miguel. He takes such good care of his customers.
Jessica O.
4 out of 5
10/2/2022
Just wanted to thank Miguel and Gina for being customer-focused, listening and taking care of my vehicle’s needs during our most recent visit. I bought my first Explorer at your dealer in 2005, traded for a new 2017 and our daughter drives an Edge. The weeks ago bought a new 2023 4Runner at SM Toyota and point is…I will continue to be a dedicated/loyal customer for a long time because of your exceptional staff!! Thank you RSM Ford!!
Eleanor R.
5 out of 5
10/1/2022
Jonathan was very patient and helpful in coordinating my sometimes elderly confusion along with that of State Farm's. He was always pleasant as he kept me updated on the progress of my claim and my car.
MATTHEW D.
5 out of 5
10/1/2022
Clare was extremely professional and very responsive to my service appt and getting the car completed on time.
Bill D.
5 out of 5
10/1/2022
Jonathan did a great job in handling the service needs of my Mustang. Very professional and courteous.
RAMY F.
5 out of 5
10/1/2022
Great service
ALLA K.
5 out of 5
10/1/2022
Thank you for the service, Miguel!
Cassie P.
5 out of 5
10/1/2022
Miguel always helps in any way he can. I specifically come to this Ford because of how easy he makes the experience.

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