Shouldn't have to come back to service three days in a row..
Sonja and Katie both were g
Friendly and efficient
So happy with all of the years of wonderful, friendly sercice!
You were terrific to work with. Thanks for making everything so easy. Thank you!
- Attitude of all staff was Friendly, excellent and knowledgeable. grade: A
- However due to being so busy at times a couple details were missed. grade: B
- Parts not in stock. Needed to be ordered. Vehicle left over night. Free Uber offered. grade: A
Next morning - The parts had Not been ordered.
- However they were obtained quickly the next day and the work was done at time promised. grade: B
-Billing at checkout showed my being charged for parts included in the RECALL. (To be Free).
- Staff straightened out quickly. grade B
Overall experience: B
Room for improvement - during BUSY times.
Attitude/Expertise - Excellent
Would I come here again?
Yes. :)
Four hours to buy a car is way too much time. Once we decide to buy a car it should take no more then 1 hour. The salesmen were all friendly and I like them all but if you are going to compete with the internet you need to step up your game!
Your service department is amazing and their customer service is outstanding I just want to thank everybody. I really would like to give a shout out to Andra he was amazing and always kept me updated with my vehicle thank you guys so much.
Great experience today at Livermore Honda with Sonja Brown. The service was excellent they were able to get me in at the last minute. Everyone was very pleasant and attentive. Thank you!
Settings were changed and had to be reset for seat and mirrors etc and we had to re enter phone number, radio changed? Causing inconvenience
Helpful and good. Services
Great service! Thanks for the thorough explanation of what was going to be done to our vehicle!
it has been a pleasure to work with TJ. He is a keen listener and addresses our questions quickly
Very Professional , Courteous ,Very Good Experience and Workmanship
Thank You All for making my service so pleasant.
Sonja Brown was courteous, upfront, and honest. She provided very good customer care and explained all the work required very diligently.
I don’t know who Katie Brower is. My salesman is Howard, is gives superior service, very nice and very smart. He really is a pro. This is the 2nd car I have purchased at the Livermore Honda dealer and I am very satisfied. Thank you Howard your the best. Lorraine G
Thank you RJ
Always provides great customer service
I spent over $1500 dollars for servie and new tires. I pickup my car to find the tires are all dirty. I'm very disappointed.
Professional, courteous and service appears to be of the highest quality.
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