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Real Reviews From Verified Customers

Service Center Review Summary

5 star 550 reviews 63%
4 star 231 reviews 26%
3 star 21 reviews 2%
2 star 35 reviews 4%
1 star 37 reviews 4%
Review Us
George G.
5 out of 5
4/12/2023
Everyone was very professional. Great job!
Mary P.
4 out of 5
4/12/2023
Michael was very accommodating and professional. You are fortunate to have a serving manager who is able to adhere to company policy and keep the best interest of the client in mind. Very pleased.
Sheryl B.
5 out of 5
4/12/2023
All good
Diane D.
5 out of 5
4/11/2023
I appreciated the service, price and short wait.
Richard B.
5 out of 5
4/11/2023
Understanding, compassion, attentiveness, professionalism, expertise; That’s Michael!!!!!!!
William L.
4 out of 5
4/10/2023
Chas is great
Patrick W.
5 out of 5
4/10/2023
Very efficient service!
Erik B.
4 out of 5
4/10/2023
Michael went above and beyond. I've been extremely busy and wasn't able to get my car after service and he made it a point to have it dropped off at my house for me. Thanks a ton.
Tim D.
1 out of 5
4/10/2023
My experience was awful. Please see email I sent Jayce Oliver has a copy. He stated he would share it with you. I wouldn’t recommend anyone to your dealership.
Christine T.
5 out of 5
4/8/2023
Great service!
Pamela G.
4 out of 5
4/8/2023
I have been getting my car serviced at Pt Char VW since 2016. The service department has improved 1000% since Norm Reeves took over. I give it 10 stars now.
Ashley R.
4 out of 5
4/8/2023
Chas was great! I was in and out with no concerns. They answered my questions and ensured to go over all inspection points with me. I’m thankful to have a great dealership!
Karen R.
4 out of 5
4/7/2023
I already stated this in a review on email. It took a little time and work to get to the bottom of the problem w my car. It took a couple times evaluating and working on the problem w my clutch/shifter/trans. I am so grateful to Mike Guiros’ help and determination to get to the bottom of the problem and get it totally corrected and safe to drive. He went out of his way to help and test drive it. I greatly appreciate his determination to excellent service and safety on my vehicle.
Yuly G.
5 out of 5
4/7/2023
We are very happy with the service Michael is gentleman he was very helpful
Elissa M.
5 out of 5
4/7/2023
This was my first visit to your service department. I felt well taken care of by both Chas, and Michael. Thank you for a pleasant experience.
Tyler M.
4 out of 5
4/6/2023
Chas is awesome
Christopher B.
5 out of 5
4/6/2023
Your team did a great job on my car and I thank them for their service.
Susan H.
1 out of 5
4/6/2023
Wait was 4hours due to staffing issues I was told on arrival 2 1/2 hours
Betty-Ann S.
5 out of 5
4/6/2023
Michael is great to work with- pleasant, patient and so nice! Michael really explained what is really going on with my car and didn’t make me feel like he had to dummy it down for me. I would certainly work with him again and recommend him to fellow VW owners!
Claire B.
4 out of 5
4/6/2023
No complaint. I was satisfied Thanks

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