I want to Thank you for bring open in these times & having the best customer service out there.
My experience wasn't the fault of my technician. I made an appointment to come in to have a recalled part replaced that could be dangerous/deadly for my children,and did so despite COVID-19 spreading in our area because of the danger of the recall. When I made the appointment a day earlier I was specifically told you had the part. After coming in and handing over the car,I find out 30 min into my arrival that you do not have the part and that the person making the appointments has no possible way to access the information. It is simply absurd to waste people's time and compromise their health in this manner. Again,this was not Rene's fault who was courteous and professional.
Saili kept me updated from the minute my car arrived on the tow truck. Excellent service!
Many years, as a costumer still there means a lot,
As always great service professional staff...Thanks
Well the truth is that I am very disappointed, it seems that in 24 hours that I leave my vehicle they would have time to review it in detail, but I realized that they do not even know what the problem is for which I presented myself to the workshop, I indicated that I was worried for the failures in the dash, especially because the gasoline needle suddenly becomes unmarked, and I was budgeted for a lot of mechanical spare parts that have nothing to do with the gasoline tank. I honestly paid a high amount, they kept my car for more than 24 hours and in the report they gave me it does not reflect that investment neither of time nor of money
Julio is a very good service professional ????????
Fast and great service at a reasonable price.
Robert is excellent. He is very helpful, courteous and does his best to get me out as soon as possible. Which is why I always ask for him when I take my cars In for service
Yesssss is excelente!!!!!! muchacho, muy atento y amable servidor ,trabajador para su compañía Esserman international VW/Acura !! Gracias Julio Serra espero volverte a ver por tu gran servicio en estos tiempos difíciles ??????????????????????????
Rene was excellent; totally disappointed with Acura though
Saili was incredibly helpful and informative on what was needed and.what was done. She does her work very good consistantly. We are very happy and look for her when we take our 2 cars for service. We have 2 cars and have traded them 3 times at Esserman during the last 15 years. Thank you Esserman!!!!!
I am so pleased to be attended by Robert, He is truly a gentleman with a patience to explain and make me feel comfortable, I felt that Robert really care for my car and my waiting time thank you
Very impressed with the personalized service. We don’t get that in Canada.
Mr. Ciro is helpful as always
Rene Fernandez was the exceptional service consultant I dealt with.
I don’t know who Daniel Quevedo is.
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