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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1992 reviews 68%
4 star 620 reviews 21%
3 star 60 reviews 2%
2 star 120 reviews 4%
1 star 145 reviews 5%
Review Us
Danny H.
4 out of 5
1/8/2022
My wife was the one who dealt with Katie. She said that Katie was very respectful, sweet, kind and very helpful. She kept her informed of the maintenance up until it was time to pay. She is truly an asset to Kia. Give her a raise!!!!
Robert R.
5 out of 5
1/8/2022
Felt comfortable
Peter .
5 out of 5
1/8/2022
Great team at EHT KIA !
Medhanit W.
5 out of 5
1/7/2022
Easy, affordable and good customer service.
Melissa R.
2 out of 5
1/7/2022
My fuel pump was replaced and my car is running great again. However my car now reeks of oil and gasoline and stinks so bad I want to puke. I have tried febreeze and air fresheners so far with no luck and now have to spend money I shouldn’t have to on ways to try and make my car not stink.
Donald F.
2 out of 5
1/7/2022
Our car was finished . First in line of 5 cars no came in to get us, the car was done awhile ago. The employee who took care of us was so nice, as she got back from her break she noticed we were still there and replied no one took care of you , she was so shocked we were still there and apologize up and down .it wasn't her fault she was on break. That day they were very busy and short handed,I get that as I work in the casinos and we are always like that nowadays. I don't get mad as I know alot of people do in this situation. We were there almost 3 hours as we had a oil change and alignment. We thank her got into our clean car and left . She was so nice and said when I schedule the next appointment for a radiator flush I would get 15 dollars off the bill cause of that unnecessary wait that occurred. Thank you.
Nancy W.
5 out of 5
1/7/2022
Katie was thorough, competent, courteous and professional. I was impressed with her demeanor, product knowledge and personal care. Matt Blatt Kia should be proud of her as a representative.
Gerald L.
4 out of 5
1/7/2022
Love Mercedes
Theresa M.
4 out of 5
1/7/2022
The service department were fast to assess my vehicle especially since I was a walk in. I seemed to have transmission problems and drove right to the dealership. They took my car right in. While I was there they did an oil change. The only disappointment I had was the cost of the oil change. $62 is very aggressive for only an oil change and no filter was included. I have never paid that amount for an oil change. The most I have ever paid was $45 and that was with the best oil type and filter.
Leonard W.
5 out of 5
1/7/2022
Great job Alex!
Camille N.
1 out of 5
1/7/2022
Katie was wonderful. It was beyond the dealership's control that they were short staffed and my car had to "spend the night". Again, Katie was wo derful.
Robert K.
5 out of 5
1/6/2022
I was completely satisfied by the excellent customer service also Matt Black and especially Katti you Rock..
Kimberly S.
5 out of 5
1/6/2022
I was pleasantly surprised at the timeliness of the service & the comfortable feeling leaving my car and setting up in the clean & spacious waiting area!
Rosanna R.
5 out of 5
1/5/2022
Thank you
Jovan C.
5 out of 5
1/5/2022
I was very satisfied, as I always am with Mr. Didonatos impeccable customer service skills. He always goes the extra mile for me and it's greatly appreciated.
Richard F.
5 out of 5
1/5/2022
She is the best. Always making sure everything is to my satisfaction.
Joseph N.
5 out of 5
1/1/2022
Great service experience!
Edward M.
5 out of 5
1/1/2022
I'm very satisfied and happy with your service thank you very much
James B.
5 out of 5
1/1/2022
Alexandra was great. She listened to my issue was very knowledgeable and helpful and got the job done. I was extremely pleased with her level of customer service. She did a great job.
Laurie T.
5 out of 5
1/1/2022
N/A

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