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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1992 reviews 68%
4 star 620 reviews 21%
3 star 60 reviews 2%
2 star 120 reviews 4%
1 star 145 reviews 5%
Review Us
Susan S.
3 out of 5
6/24/2020
However, your prices are quite high. I only service my Kia at dealerships and yours was expensive. My Kia dealer in Oregon would have cost ½ your price. But you have a better market!
Norman G.
5 out of 5
6/23/2020
Service advisor was superb.
Shelly D.
5 out of 5
6/23/2020
Torey is always a pleasure to schedule with. She is highly efficient, congenial, professional and accommodating. Would be wonderful to know she is acknowledged and valued as an exceptional employee! Outstanding service rep.
Jaylyn H.
5 out of 5
6/23/2020
Torey is always very nice and very helpful.
Kimberly M.
5 out of 5
6/22/2020
The treat and the service was excellent as always!!!!
Bill F.
5 out of 5
6/22/2020
Alan was great!
Kevin B.
5 out of 5
6/22/2020
Job well done and timely.
Caitlyn S.
5 out of 5
6/22/2020
Torey was very helpful today and my overall experience was great!
Kim P.
5 out of 5
6/21/2020
Alan was great. Very professional and explained everything in detail.
Mary M.
3 out of 5
6/20/2020
The first time we brought the car in, it was not fixed. The tech did not look at the actual problem as described. When we were called to pick the car up the message was simply “your car is done and ready to be picked up...”. Of course that led us to believe it WAS worked on and fixed. So we had to bring the car back. Torey is FANTASTIC. She has a wonderful way with customers and when we called to say nothing had been fixed she told us to bring the car in at our convenience and we would actually have the tech meet is at the car. It was then fixed quickly while we waited.
Sean F.
2 out of 5
6/20/2020
My appointment was made for 7:30am and it didn't get in until around 1pm. The man explained he had a family emergency that morning with his daughter which I understand. So I was fine with that explanation, but the rest of the service team should of checked the box for other keys when the shop actually opened. So why make an appointment if no one checks the computer for appointments made
Heather M.
5 out of 5
6/20/2020
No problem....Did miss the cookies...lol..
David R.
5 out of 5
6/20/2020
Mr Finkle displayed upmost professionalism and courtesy to help me keep my kia Optima in good working order. Thank you!
Linda H.
5 out of 5
6/20/2020
Thank you for great service
Nathalin P.
5 out of 5
6/19/2020
Great to work with Alan, he was very kind.
Aida R.
3 out of 5
6/19/2020
I am very happy with the replacement . On the future I guess I will not have problem anymore with the light except when is off the light bulb. Tks god bless every body.
Paola R.
5 out of 5
6/19/2020
Torey is professional, friendly, and follow up and keep informed the customers... Great customer service
Gregory S.
5 out of 5
6/19/2020
Torrey was courteous, informative and helpful. My repairs were completed in a timely and Expertly.
Andrea F.
2 out of 5
6/19/2020
I hadn’t brought the car in on a recall and I had been told the Deportes were in last weekend but when I got there I was told that the parts were not in and so I will have to bring the car back again I appreciate the fact that you did do a check up on the car and it passed a look like it was all green checked off so I appreciated that very much and I hadn’t expected that but I am going to have to bring it back for the recall
Khoi B.
4 out of 5
6/18/2020
Alan was helpful and offered snacks upon my checkin for my car service. While i waited for my car, I was able to relax and even test drive a car to kill time. Alan called me to inform me that the service was complete.

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