Camelback Hyundai Kia Auto Repair Service

Once again, Ricky provided me with excellent service. He is the best!

Excellent customer service, as always! That's why I keep coming back... ????

Leo let me know what services my car needed and I could choose what was done. He kept me in the loop about the time it was taking. He was very helpful and professional.

Great service!

Richard always goes over and above to serve his customers

Richard was very helpful and answered all my questions. He went out of his way to help me!

Nothing at this time. Thanks.

Jeff was amazing and so helpful during our time there. He’s the reason we love Hyundai and will be loyal customers. Next time we need the car looked at Jeff will be our first call!

None

Almost everyone in the service center has their mask half on or not on at all. Ditto to the sales.

I am most satisfied with the care and attention giving to my requests to fix a problem I experienced. I think your repair & service department is awesome. Robin R

I had an unfortunate experience. I was initially supposed to meet with Carlos, who was very pleasant. However, he was busy, so I ended up with Anthony. He was very difficult and unpleasant to work with. I was under a time constraint and made Anthony aware of that at the beginning of our meeting. He showed no regard to my schedule and I ended up having an anxiety attack due to the lack of consideration for my time. I also felt pressured at times to purchase that day. But when I initially set up the appointment with Carlos, I told him I didn’t plan to purchase that day but could be open to it. The pressure and the attitude from Anthony ruined my new car buying experience.

Paul is absolutely the best!

Very pleasant and helpful guy. I would definitely work with Paul again.

Job well done thank you

Jeff did a great job. My tires look great! Thank you

Thank you

I really really appreciated Paul Steenman from the service department helping me. He is so professional both in his interaction and dress. They did a great job on my car. The problem is when tried to check the status of the repair at 3:30 I was told the service department was closed. I was concerned because I was originally told I might be able to pick up the car at 5:00 but they had to order a part. That was unacceptable so I called back and after being on hold and transferred several times I was told she could not transfer me to him or give him a message only email him to let him know I called. Finally the last time I called I was transferred to him. It was very scary and frustrating because I needed my car the next day as I'm in real estate and don't have a job where I can just get a ride to get dropped off at work. For such a big organization this communication is terrible.

I feel like communication was not the best I dropped my vehicle off at 10am on Wednesday. I called just before 2pm because I had not heard anything. At 245 I finally got a call back and was told a part needed to be ordered and i had to leave my car. I was told that you were having issues with finding a loaner car for me but that you were still trying to find somethings. And to give you 30 to 45 minutes. A hour and half later I received a voicemail stating no loaner car could be found and that you could Lyft me home. This was a huge inconvenience for my situation as I am a single mother and needed to figure out what I was going to do until I could get my car on Friday.

Leo was very accommodating and personable. My first of many service contacts to come. Thank you!