Alicia got my vehicle completed faster than what I had requested so I was able to pick unit up early and not change my afternoon plans, thanks Alicia!
I liked wathing nfl during my wait while i was sleeping.
I don’t think I’ve ever encountered such a knowledgeable, sincere, and courteous service adviser as Sean. This is one reason I chose to have my service performed at Marvin Brown!
Brooke was super helpful and friendly. Unfortunately Alicia had an attitude from the start and it was a steady decline from there. I checked in at 1130 and was told my car would be ready by the end of the day only to receive a call at 458 saying it wasn’t going to be ready and they needed to keep it. Unfortunately these are speciality cars and due to the nature of our business we can be without them for days on end. I’m still unclear why the remote programming couldn’t be done. The communication was rather poor and frustrating. I had trusted the a luxury auto shop would have excellent customer service but even the service manager, Greg, was less then helpful as he tried making it seem like they did us a big favor by doing nothing at all. Disappointed is an understatement. Brooke was the only one I spoke to who was kind and helpful the team can learn from her.
She was very friendly always with a smile, fast and efficient
Well, Sean was very polite and very handsome. I preferred Steve Garvey. He offered me two roast beef sandwiches in 1978, and I bought a pink Cadillac from him. Where did he go?
Great first experience with the service desk
I brought my car in for an oil change and mentioned to Sean that I hit a pot hole. He said he could do an alignment as well and got it all done by noon the same day! Sean rocks. Thank you!
Great service and updates!
The service light was not cleared!
Also the service agent went overboard on telling my wife about concern over the front tires, so much so as to frighten her about driving the car!
Yes very satisfied
My service manager Sean H gets credit for managing my relationship with Marvin K brown
Your service team is always professional.
Excellent service! Thank you so much!
Most Awesome Team in San Diego
No communication with service advisor until the day the car was ready had to contact the service manager to find out about the status of my car also the car was not washed a lot of bird poop that I had to wipe off communication is your biggest problem
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