Something happened to my truck and I was not told about it. There are a couple new dents on the tail gate, a brand new Marvin k brown license plate frame and a new trailer plug cover. I’m usually happy with service at MKB but this is very disappointing. Please call me when you can to discuss. I’d like to get the details on what happened. ****-****-xxxx
I arrived early to my appointment and checked in with my service advisor who was on the phone. He asked me to wait in my car and would be right over. I waited for about half an hour until another service advisor noticed I hadn’t been helped and then offered to assist me with checking in. Customers that arrived before and after me were checked in. I don’t understand why my original service advisor failed to help me. Thankfully Rob noticed the error and corrected it. He was very professional and courteous.
Anthony is very good and a great employee to have. Thanks Travis
Corky is always polite and professional. He is very knowledgeable and always has good advice on how to care for my car.
Corkey is an incredible Service Advisor. I feel as though he treats me as a VIP, whether or not I have a major or minor issue with my car. Even when he's obviously busy, he takes time to explain the work done and is open to any and and all questions . I'm grateful that he was assigned to me.
Outstanding and professional service by Sean!!!
Anthony was very helpful, explaining maint procedures and stuff so that I understand means so much.
We had the battery go bad on an trip to San Diego, the car was still under full warranty and your team didn’t blink an eye in taking care of us. We were in and out in just over an hour. Thank you!!!
Corky is my preferred service advisor. He is a gem!
It took 3 hours for Oil change , rather take it to an oil lube change and will take only 20 min; and price ...65 dollars ? Crazy , I have two Nissan cars and they change the oil and tire rotation for 40 dollars each in one hour and 10 minutes; don’t like service department at all, I just stuck to this because of the car ; had to pass this info to family and friends; not worth the huge amount of money spend for a nice car
Second lease on a Yukon and it’s the second time my air has went out.
Robert is very professional it is a great pleasure to work with him.
I have never experienced service as awful as I have at Marvin I brown. Realistically, this will be my last General Motors vehicle. No loaner an area go at service manager that wishes to explain to me the reason that your service is so ridiculous. I see my plate holders were changed and I am now driving around providing advertising for your shorty dealership. My car is returned to me dirty and the bright spot is a parts manager who explains to me what the problem is while I try endlessly to get ahold of someone with you recorded greeting and no live person. No one and I mean no one unless that idiot has never experienced service by any other car maker would ever return to purchase a vehicle because your service center is the most ridiculous bunch of **** u have ever seen. I have had an Audi a Mercedes a bmw and a Porsche and I can tell you my husband wants a new car and it will it be a caddallac nor will any business of mine ever and I mean ever have the general as a customer you screwed me forbthe last time and my hurt feelings and dollars will absolutely be going slsebwhere. No one with a $100k grand would ever return to your **** dealership. Signed exhausted and confused at how you stay ion business
I arrived at 11:30 for my appointment. After they put a number on my car and a seat cover and floor sheet in my car, I was not helped for 30 minutes. I was standing there. I told another representative who was helping someone with no appointment that I had not been helped and he said oh your rep with be with you shortly but never checked to see if that was true. Then another man came by and asked had I been helped and I said no and he went off but never came back with help. Finally I went inside and stood there and finally I was asked if I needed help. He called the rep on the speaker system and he finally came to help. I was about a minute away from asking to speak to the service manager. People without appointments should not be serviced before people with a appointment I don’t care who the service rep is. No one seemed to want to solve the problem as people walked by me.
Sean was friendly and knowledgeable.
Yes. I was very appreciative that I was in and out in good time. Thank you.
As usual, Anthony was very helpful in answering my questions and in arranging an appt. to get the problem resolved at the earliest time.
Thanks to Anthony again.
He is very nice and professional
he gives feedback quickly and I will never worry about my car
I have been arou d a long time, and i always use my dealership service. I have never...ever... felt MORE appreciated for my patronage then when I met Antonio today. My dealership folded, and i was referred to MKB, when we arrived we were overwhelmed. I really believe I hit the jackpot by being assigned to Antonio, he is really awesome and made me feel appreciated. Thank you for assigning me to Antonio!!!
I want a new service rep. One who calls back or says hi or pays attention to when the car is finished so I dont waste a half hour or an hour because he doesnt tell me it is done.
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