Corky was excellent, courteous,and was able to inform me in a way I understood about my car.Thank You so much!
Excellent service. Kevin was great.
Great service, look forward to getting my cue fixed.
I had to wait 2 weeks to obtain a loaner.
Once I got a service date and time, I thought I better drop off my vehicle early. Luckily I did because I still had to wait more. In addition upon picking up my vehicle I had to wait again. Then after I got the vehicle home I found out that everything wasn't done correctly.
Here I go again, It's very sad to see that customers like myself who own a very expensive SUV did not get your best service experience.
It appeared my service advisor did the best he could
First. I knew the $350 price for a new battery was extremely steep, even for a dealer. Our receipt reads something about HVAC AC-HEATING SYS REPAIR when the HVAC system wasn't an issue or worked on. Finally, and the icing on this discouraging experience, was the battery test device we found in the back of our car when we got home. It's an Interstate battery with jumper cables on each terminal with a note stating 'Return To Francisco'. Since I can't throw this hazardous material in the trash I now have to drive back to your location and return to Francisco. Terrible experience today. I did feel the desire for strong customer service, but you fell well short on this one.
Robert has excellent customer service. Very personable. A+
Service is always great st MKB. Have been using Kevin knepper for maybe 30 plus years
Kevin really cares about your experience and is always informative and accommodating. A good service tech really matters.
You can always trust Larry will provide excellent customer service! He’s the reason why I will buy another Cadillac :0)
Service adviser did a fine job but your phone and shuttle service need revamping.
Things were a little slow today, nonetheless, I am again satisfied with your trustworthy service department. Tony is a great addition to your team. He was thorough, courteous, and helpful.
Thanks you guys for taking care of my vehicle ???? Always great work and service. Happy Holidays
JOAN B
Anthony took very good care of us
Anthony has been servicing my Cadillac for over six years and he is the best! I will gladly complete the survey. It is always a job well done with Anthony.
Kevin had been providing me with excellent for almost 20 years. I couldn’t be happier
He was very attentive and honest. Even not getting the best news about my vehicle he still made the experience a positive one.
Only problem - I did not get my loaner car
I am very disappointed that it took 3 hours to change my oil and I had an appointment.
Corky is the best guy ever. He is always helpful. I am very satisfied with MKB service
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