Upon arrival I met Damian at the service desk. He was very personable and promptly found my service appointment I had scheduled. I mentioned a promo I had heard on a TV ad, so he looked it up, but it had expired in May. He told me not to worry, that he would see what other promos were avail. He showed me where the waiting room was and it was perfect. Nicely appointed, and made social distancing a breeze. When the service was complete, Damian reviewed all the services & recommendations. He saw I had been working on my laptop so offered to take my payment card so I could finish up my work. He brought me the receipt & copies of work, along with my keys. Showed me where my vehicle was parked & I was in my way. He demonstrated excellent customer satisfaction and provided his business card for my future business. I love my Putnam Mazda team. And it was awesome to meet Damian. I will be back :)
Always a great experience, Thanks to Sidino for making the visit pleasant and very professional.
Damian was great. However the other person was not helpful and the covid precautions weren’t great
Great, friendly service department. We were very pleased with the communications. Checked in with us prior to the service to discuss our concern or needs. Very satisfied as usual. Have been a satisfied customer since we purchased the vehicle in 2014. Thank you!
I was thankful that Damian confirmed up front that it was in the system that I'd purchased the pre-paid maintenance package instead of having to wonder until the end, like last time. And Damian was extremely friendly and explained everything very well in a non-rushed manner.
You quoted me over $2500 for the repair of my vehicle. I declined to have the repair done because the repair cost exceeds the value of my car.
Damien's work with me was ok. He did call numerous times to update me on the repair status.
David the mechanic was ok also.I appreciated David advising me of parts needed and the scope of the work.
Overall, Putnam Maxda service was ok to good. I was hoping you would have given me a break on the $220 inspection fee since the repair cost was so high.
If I were to rate this experience, I give it a 3 out of 5. You could have given me a price break on the $220 fee. I will not be taking my 2015 Subaru Impreza to Putnam for service at any time. Your prices are too high and you don't work with your customers very well in pricing situations.
Very professional and helpful
10/10. I came to you after a HORRIBLE experience at Towne Mazda. Sidino was the model of customer service. He greeted me kindly and was very transparent about what would happen during the service. He asked some questions about my car and situation. He explained why he was asking the questions and offered some common issues that might be occurring. He was thorough in the explanation when he called to give me an update. I felt safe with his social distancing, wiping of surface and offering me hand sanitizer after I handled the pen. A+. I won’t be going elsewhere for my future car needs.
I appreciate the consistent excellent level of customer service.
It was very easy to make an appointment and the service was excellent!
I own a 2003 Mazda Protege Hatchback and Mazda Burlingame is the reason that I still own this car. The service is professional at all levels and Sidino Tocci the Manager is the BEST.
I feel looks I’m driving a brand new car. The technician not only did what I asked, they tightened up my suspension and fixed my tire free of charge. I feel safe driving my car. Not bad for a 5 year old vehicle.
Damian was great! Super nice, efficient, and explained everything really well. Super smooth process from start to finish. Thanks Damian!
Yes. Everyone I dealt with was great.
Regarding Covid-19.All of the people I dealt with were wearing masks, but I saw other employees that were not. That concerned me, and it should concern you. One sick person could have the whole place shutdown.
The service was timely & efficient.
Customer service was great and friendly as always. It didn’t take long and everything went smoothly.
Thanks for always taking care of my car! I've loved every service at Putnam Mazda.
Nestor did an amazing job explaining all the things I needed to know and made the experience buy my first car human and pleasant.
Very professional and kind staff!
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