Jim Burke Ford Auto Repair Service

In and out in about an hour, no complaints. Everyone was courteous and I think smiling behind those masks.

It was reasonably priced, convenient, and quick turnaround. I liked the texting and app that you sent.

Wait was a little long but was worth it thank you

Pam was awesome. She delivered excellent customer service and kept me informed about my vehicle. I could tell she was really busy at times but always kept a nice pleasant tone in her voice which was really appreciated. Awesome customer service

When I called to schedule my appointment and to ask questions about how long it would take, I was told the wait time was hours long. So I made the appointment and my car was done within the hour. I’m very satisfied. Thank you!!!

In and out

Thanks everyone’s help

Especially the time !!!! Súper fast

Great job.

TPMS is giving out different readings from left front to right rear

Kaycee and her team are awesome!

Misty, is always very professional and pleasant!

Service performed was ok but they mistakenly took other vehicles before mine. I had been first in line when the door opened. They did apologize for the mixup.

Shop is real slow

Gabriel went above and beyond the call of duty for me. When my AC stopped working last Friday at 4Pm I left messages with everyone I could think of at Ford and Lincoln who might be able to help me. Gabriel returned my call at 5:35PM on Friday night . Gabriel Met me at Certified leasing where Kaylin got me into a rental truck. She also went above and beyond the call of duty for me. Gabriel patiently waited for me to move my belonging to the rental and personally drove my MKX back to service. On Monday Tom returned my call and got me into a Lincoln loaner. He also waived any weekend rental fees. I am so grateful to Gabriel, Kaylin and Tom for all they did. I knew I made Gabriel and Kaylin late for their friday evening and yet they were kind and patient and smiling. They are truly an asset to your organization. they are customer service super stars. I don't have her name however the very nice lady who answered the phones on Friday night at Ford did everything she could to help me too.

Brandon is a great representative for you at Jim Burke Ford. He was professional and attentive to my card service. Thanks again

Great service

Super nice service

Vehicle was covered with dried white substance. I washed it the day before. I had them run it thru the wash but it did not come off. No one had an answer what it was .. of course.

I was pleased with the service process with Ford Service recall repairs