Service Center

Real Reviews From Verified Customers

Brandon B.
5 out of 5
6/21/2021
Arcee was very professional and knowledgeable.
Bay Area.
5 out of 5
6/20/2021
Good service experience
Barry B.
5 out of 5
6/20/2021
John was very professional and helpful with my service visit. John went out of the way to make sure I was taken care of.
Shari S.
4 out of 5
6/20/2021
Please update your service center and waiting area.it is not representative,of your high end product.
Dannielle C.
5 out of 5
6/20/2021
Great customer service.
Davon V.
2 out of 5
6/19/2021
John Yarber is a great service advisor. I appreciate his honesty and open opinions as it concerns my vehicle. He is fantastic and John is the ONLY reason I bring my vehicle to Cerritos Infiniti. Thank you John. The only concern I have is with the service technician(s). I got home and looked under my hood to find a clip and the cap to my washer fluid reservoir missing. To me, this is only done by rushing and the tech being concerned with quantity vs. quality care. When I bring my vehicle to the dealer, I expect the utmost attention and care for my vehicle. I consider the dealer’s service department as the experts— those that should know everything about maintaining my Infiniti vehicle.
Kenji O.
4 out of 5
6/19/2021
Arcee is the only reason we have the car serviced at Cerritos Infiniti.
Augustine R.
5 out of 5
6/19/2021
John always does an excellent job taking care of all my Infiniti cars and SUVs.
Raymond M.
4 out of 5
6/19/2021
Satisfied for the maintenance service.
Karen M.
5 out of 5
6/18/2021
It's nice after a long day to arrive and be greeted by Arcee. He is so friendly. He listened to my concerns if I was going to be late. He communicated by messaging me when my car was done. He also gave me instructions if I were to arrive after 6pm. I appreciate Arcee!
Maria T.
5 out of 5
6/18/2021
Like always very pleased with the service provided to my QX80. John Yerber was very courteous and able to get my vehicle in and out as quickly as possible. Excellent service overall.
Maria And.
4 out of 5
6/18/2021
John handled my requests precisely and expeditiously
Iris S.
5 out of 5
6/18/2021
John provided very good customer service.
Phillipa H.
4 out of 5
6/18/2021
John Yarber is always friendly accommodating, professional, and very knowledgable about every aspect of servicing my vehicle. 10's across the board
Irene C.
5 out of 5
6/18/2021
I really appreciated the fine service you provided with my car problems, I left the service department extremely satisfied. Thank ????
Jazmin J.
5 out of 5
6/17/2021
Great customer service, knowledgeable, professional and efficient.
Jermaine S.
5 out of 5
6/17/2021
Excellent customer service!
Denise B.
5 out of 5
6/16/2021
He’s the best, best customer service!
Fernando L.
5 out of 5
6/16/2021
John was very knowledgeable and diligent and helpful
Kimberly W.
1 out of 5
6/16/2021
After making several attempts by phone to teach the service dept associate I had to request a manager only to finally be told to bring the vehicle in by the operator who answered the phone.

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