Norm Reeves Cerritos INFINITI Auto Repair Service

thank you

Excellent customer service.

John is the best service adviser I have ever had, he goes out of his way to make his clients feel at ease every step of the way. Thanks John, I appreciate you

Customer service is excellent

John has always been an excellent provider and communicator with Infiniti… I always ask for him because I like the way he does business… I will always ask for him in the future also thank you John so much I appreciate it

Great service

Took my vehicle in for the third time regarding my rear wheels making a loud sound, usually when the vehicle is coming to a stop or a press on the brakes. I was contacted by Rick the service director and he set up a date for December 23 at 7 am to go for a test drive with me so that he can hear what sound the vehicle was making. When I arrived Rick was not on duty. About time I was processed for service and had to get into a rental, Rick never called. I was contacted later that day around 4:15 that my vehicle was ready for pickup. When I asked what was wrong with the vehicle, I was told “ Nothing, we couldn’t duplicate the sound but we washed the vehicle for you”. Cerritos Infiniti had my vehicle all day and not once did they call me to go over any findings and waited til the very end of the day to tell me about it. When I went to the dealership to see what was going on, the manager that was there was like we couldn’t find anything and had an attitude as he didn’t care or show any concern how upset I was. I asked for documentation because I told him I was contacting Consumer Affairs, he said “you do know it’s in the system”. Since you contacted consumer affairs you need to wait for them to get back to you. I asked for the General Manager phone number and he said, here’s the number just go through the prompts. This really shows how much they value there customers and the sad part is the vehicle is a lease so they should value there product. I will never purchase a vehicle from Infiniti ever again because of this experience.

Edwin provided excellent service and kept me informed about the progress

John Yarber was exceptional, very professional, and had exemplary service! He is a SURE accent to your company. Don't let this representative go. He has what it takes to deal with your Infinity customers. He went over and beyond the call of duty. I would recommend him for any position. In the days and age when people are rood and dismissing, he showed such kindness and professionalism. What an awesome experience I had today. I Thank your team and John so much for their willingness to get the job done.

Customer service is great. The advisor was very helpful and communicative regarding concerns and recommendations.

Always happy and completely satisfied even though I didn’t have an appointment you guys still took in my car thanks and Happy New Year

Excellent service,and excellent car wash thank you ????

Car has been running good ????????

Arcee was great! From check-in to check-out, he kept me informed and updated on the progress of my service.

John was amazing every step of the way. Main reason we go back and have been for many years.

Awesome

Great customer service as always! Thanks for the loaner vehicle for the day.

Candice is always solid and thorough making the service experience enjoyable.

John Yarber provided me with exceptional service.

Jason gave us the best service and we like to thank him so much ??