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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2075 reviews 71%
4 star 638 reviews 22%
3 star 30 reviews 1%
2 star 94 reviews 3%
1 star 77 reviews 3%
Review Us
Kristian B.
5 out of 5
11/5/2022
Edwin is best and always takes care of me. I appreciate his professionalism & kindness. Edwin rocks!!!!
Brent W.
5 out of 5
11/4/2022
Thank you
Doris R.
4 out of 5
11/4/2022
It took a while and I'm thankful that all of the issues that my car
Julian G.
5 out of 5
11/4/2022
Good service
Belen L.
5 out of 5
11/4/2022
Thank you, Edwin for taking care of all my car needs! I really appreciate you helping me out ! Thank you!!
Jeff W.
5 out of 5
11/3/2022
It was very smooth and great service. Thanks.
Vickie B.
4 out of 5
11/2/2022
Acee always professional & excellent in customer service department he is valuable employee at Infiniti Cerritos servicing my needs since 2016 once I arrive to dealer service I always looks for him Thank you! Acee great job well done ?
Donald K.
4 out of 5
11/2/2022
Arcee took good care of me. Everything is fixed now.
Kevin S.
5 out of 5
11/2/2022
Both John and Edwin Rivas worked together to get checked in as it was a busy time when I came in for my appointment. They both worked it all out and I was very appreciative. Thanks.
Carol M.
4 out of 5
11/1/2022
The service was great the wait time shorter than planned. John was a great server.
Oscar C.
4 out of 5
11/1/2022
Took care of the blemish on my car to my complete satisfaction. Thank you
Sonia J.
5 out of 5
11/1/2022
Jason was great to work with and helped make my experience a great one.
Fernando L.
3 out of 5
10/31/2022
I would like to express a bit of dissatisfaction not from Sevice Dep't because Edwin is great but the fact that my battery needed to be replaced when it's only 4 yrs old. There's no way that a $70K plus SUV I just bought in 2018 has a battery life of only 4 yrs. I would like to speak with management regarding this issue.
Colette B.
5 out of 5
10/30/2022
The young man that helped me was very nice.
Mikel E.
5 out of 5
10/30/2022
Jason was so informative and friendly. He made the experience so easy.
Mario H.
5 out of 5
10/30/2022
I'm always satisfied after getting my car serviced and thank you Arcee, he made it real easy for me.
Theron C.
5 out of 5
10/30/2022
John yarber is very knowledgeable about his job and he has a great personality
Mau F.
2 out of 5
10/29/2022
Only issue mainly, time taken to repair my vehicle.
Lucia S.
5 out of 5
10/29/2022
Exceptional job
Steven H.
3 out of 5
10/29/2022
Just need a total itemized amt that I paid out of pocket on the GWC warranty claim

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