Arcee greeted me with a smile and made sure that all my concerns were met. He even kept checking on me as I was waiting to be picked up by Uber. His warm personality and professional manner were greatly appreciated.
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My service advisor, Edwin Rivas, did an excellent job.
Yes! John provided exceptional customer service. He made what could have been very stressful for me, a reassuring experience, while helping to resolve my tire maintenance dilemma. I can’t thank him enough!
John was courteous,mechanically knowledgeable and made us feel our car was important to him as well as us. A good guy.
A huge THANK YOU to my service consultant Edwin Rivas! As always, he made sure my vehicle was delivered to me in excellent, pristine condition. I will definitely continue to have my vehicle serviced at Cerritos Infiniti - not only because of the quality maintenance but also for the amazing service I always receive from Edwin.
Service advisor was very accommodating
He provided me the best service anong my service experience from Infiniti
Thank you for your professionalism and being so attentive to all my questions you made everything so easy my advisor was AWSOME!!!
great service and helpful staff
Great customer service!!!!
I was very satisfied with the service that I received today at Normie’s infinity dealership service department
Arcee always goes above and beyond. He keeps me updated on the progress of my service and makes himself available to answer any questions I may have.
I was told it would only be an hour so I was going to wait, but then I realized the location was not the same and there was no comfortable way to work from there as with the other place which I had asked about. After 2 hours Had not heard anything back and couldn’t get through to anyone, was hung up on twice and then caller 7, couldnt wait on the line. I got a message saying it was ready 30 min after I told them I needed it. Then I tried to call and see how late they were open and was caller 13 to wait. Had to just leave my car overnight. Seems like since the move there has been a loss in customer service, communication and just the overall experience you expect from a luxury car dealership.
My experience with Cerritos Infiniti has always been pleasant with customer service of the highest, yet personal, quality. Thank you!
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![name] is located in the postal area of 90703 in CA. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/2518/800x800/aaaKR57QSk7Lw8URIUsI.jpg "name] is located in the postal area of 90703 in CA. Stop by our auto repair service center today to get your car serviced!")
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