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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3559 reviews 68%
4 star 1199 reviews 23%
3 star 118 reviews 2%
2 star 196 reviews 4%
1 star 196 reviews 4%
Review Us
Karen D.
5 out of 5
6/18/2024
It is always a pleasure to work with Joe when my car needs service. He is knowledgeable and helps me better understand how my car works.
Fay A.
3 out of 5
6/17/2024
Sam is fine. But your rates are not. Without coupons your services are unaffordable. I have found alternative mechanics with more reasonable rates for times when I don’t have Honda coupons.
Dominic N.
4 out of 5
6/16/2024
Joe is the goat ????
William N.
5 out of 5
6/16/2024
Very satisfied, 10 of 10
Lawrence P.
5 out of 5
6/16/2024
I was well treated by all employees.
Marsha D.
5 out of 5
6/15/2024
Friendly and efficient
Kevin S.
1 out of 5
6/15/2024
Transmission service only. Come back to vehicle with oil life reset to 100%, sticker gone. Have no way to determine oil interval now. Had to have a service rep fight for me to get a coupon you intentionally mislead custom with to be taken at face value. I'm done with the service department at HK. I was done with sales when they wouldn't quote me a price of a vehicle via email. With all the BS add ons you place in New vehicles I will never buy a car from HK. (I own currently 4 Hondas). Then on my bill only 70.00 of the 100.00 coupon was applied.
Yolanbous C.
5 out of 5
6/15/2024
Yes, Joe is a great person. Good customer service. He went way above and beyond for my vehicle. Even the Drop off service guy he was nice also
Jim T.
5 out of 5
6/14/2024
Good job
Eric D.
4 out of 5
6/14/2024
The phone price should be the same as the pickup price. Joe's pretty good about that, not this time.
Ronald S.
5 out of 5
6/13/2024
He was terrific
Jerry B.
4 out of 5
6/13/2024
Serv manager was freindly and courteous. Got the job done in time requested. Thanks!
Wanda M.
5 out of 5
6/12/2024
Very friendly courteous
Ralph A.
5 out of 5
6/12/2024
It was fine
Ronald S.
4 out of 5
6/12/2024
Sam was absolutely great he explained everything and was up front and honest with me and I appreciated that
Alisha B.
2 out of 5
6/12/2024
I went to the Honda at 11:15 pm and had a good experience. I went back to work and then called for information about paint. I returned at 5:30 pm to pick up the paint that I ordered. I asked a man about the air pressure in my tires. I also mentioned a slight shaking when I use the brakes. The man at the store typed some notes about the issue possibly being warped brakes, but I'm not sure what to do next. Can you guide how to address the shaking when I brake? He just dropped the ball and I left with no suggestion about shaking or checking on brakes or making an appt. Thank you.
Daniela O.
4 out of 5
6/11/2024
Loved the communication that Mr.Waddell had, he sent and email letting me know what needed to be fixed. I emailed back what I wanted to be done and when the car was ready for pick up the service had been completed.
Latrice W.
5 out of 5
6/11/2024
Thank you for your service ????????
Jeffrey K.
3 out of 5
6/11/2024
I had a battery go bad. He made sure I got the appropriate refund. The only thing I ask is if a customer calls and there may potentially be a battery issue even shortly after it was replaced, you should acknowledge and tell the customer if the battery did go bad, you will waive the diagnosis fee. Thank you.
James L.
4 out of 5
6/11/2024
Joe always does a complete job

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