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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3559 reviews 68%
4 star 1199 reviews 23%
3 star 118 reviews 2%
2 star 196 reviews 4%
1 star 196 reviews 4%
Review Us
Robert T.
5 out of 5
12/14/2024
Rodney is great Explained everything Good job
Birge W.
4 out of 5
12/13/2024
He is the best rep I have worked with.
Jennifer R.
5 out of 5
12/13/2024
My visits are always a pleasure.
Mohammed M.
2 out of 5
12/13/2024
was expecting someone to follow up regarding feedback after yesterday's service. I chose to get my vehicle serviced at Honda of Kenosha, even though there are two other Honda service centers closer to my home, as I trusted your quality of service. However, yesterday’s experience was incredibly disappointing. The visit was meant to be a simple oil change and general inspection, yet I ended up waiting for two hours. While the wait itself was tolerable, what was truly frustrating was that the service was incomplete. I noticed after leaving that the tire pressure hadn’t even been checked—a standard part of any general inspection. The tire pressure was left unchanged and low, just as it was before the service. Additionally, the complimentary car wash, which has always been provided during previous visits, was completely overlooked. When I purchased the car, I was assured that the car wash service was free for life, yet it wasn’t done this time, even during a service visit. This experience has left me disappointed and hesitant to return. I hope you can address these concerns to ensure better service in the future.
Melinda K.
5 out of 5
12/13/2024
You are the best!
Carol C.
5 out of 5
12/12/2024
The service department is great. That’s why I keep coming back .
John B.
4 out of 5
12/12/2024
Joe Valente is an outstanding Service Writer. He is on top of everything and is one of main reasons that I continue to return to this dealership.
Antresha H.
5 out of 5
12/12/2024
My service was great as usual, and I always look forward to seeing Joe whenever I visit.
Julie S.
5 out of 5
12/12/2024
Joe is always exceptionally friendly & professional.
Dalton M.
5 out of 5
12/12/2024
Joe is great! First time working with him but he was top notch. Super friendly and knowledgeable. I have been to many different dealerships and service centers from other Honda dealerships up to Porsche, McLaren and Ferrari, and Joe is already up there with my favorite after just two interactions. Thank you very much for the great experience.
William K.
5 out of 5
12/12/2024
Rodney was great as usual.
Linda O.
5 out of 5
12/11/2024
Excellent service, most appreciative.
Catherine J.
1 out of 5
12/11/2024
I am bringing the car back to hopefully resolve the problem, I brought it in for initially.
Yodaris T.
5 out of 5
12/11/2024
Rodney is super nice and helpful!
Darcy D.
5 out of 5
12/10/2024
Will always come to Honda of Kenosha for service!! They are the BEST!!
Jason P.
4 out of 5
12/9/2024
Yes, just hope next appointment will be able to find out if issue
Scott A.
5 out of 5
12/8/2024
I really appreciated Rodney's attention to detail and mannerisms. He has also been working with my wife about repairs to her vehicle. He has been giving advice both needed and recommended. I have not been to your service department for over a year due to rude service department personalities. Rodney is a welcoming experience. He would be a reason I would consider coming back. Thank you for your help and guidance Rodney. Honda of Kenosh needs more people like you.
Susan M.
5 out of 5
12/8/2024
Sam is wonderful and I would most definitely go back to him at Honda again!
Debra V.
5 out of 5
12/7/2024
Great service! Fast and efficient! Very satisfied!
Charlie A.
5 out of 5
12/7/2024
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