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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3550 reviews 68%
4 star 1199 reviews 23%
3 star 118 reviews 2%
2 star 196 reviews 4%
1 star 196 reviews 4%
Review Us
Teresa R.
5 out of 5
2/6/2025
Great guy. Friendly and knowledgeable. He's doing an excellent job.
Kevin S.
3 out of 5
2/6/2025
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Ismael B.
5 out of 5
2/5/2025
Thanks again Sam. Car looks as if I just bought it.
Millhouse Auto.
5 out of 5
2/5/2025
We have always been treated respectfully, honestly and fairly at Honda of Kenosha. Thank you. Ron and Dollina Tashoff
Nancy W.
4 out of 5
2/5/2025
This was my first time at the Kenosha Honda Service Center. I was there for a software fix. It only took about an hour and Joe told me where I could sit to wait and have a free cup of coffee or ion water. Things went great.
Jane I.
5 out of 5
2/4/2025
As always, Joe was professional, knowledgeable and has a great sense of humor! A pleasure to work with. Jane I
Ahmad Z.
5 out of 5
2/2/2025
Joe is very knowledgeable, friendly and polite.
Tracy C.
3 out of 5
2/1/2025
As always, satisfied. It is frustrating being asked to fill out 3 repetitive surveys.
Jacob K.
2 out of 5
2/1/2025
I’m not coming back in so nothing this time. Here were my concerns- - I was asked if I had questions via text. I asked questions but none were acknowledged or responded to. If the texts are just automated for you to provide updates, don’t ask if I have questions. - I asked verbally in the morning and via text for a written quote for my rim rash. I did not receive a quote. - I have a trunk all weather mat that wasn’t cleaned with the butler service. This wasn’t on the butler checklist…should it be? Overall the visit was fine. You were friendly in the AM, the requested work appeared to all be completed, and I liked how clean the inside of the vehicle was. To be fair, I manage the Uline CS call center. Our CS is unmatched so I often have unrealistic expectations. Again, the overall experience was fine. A couple easy corrections would have made it excellent. Fine experiences don’t motivate customers to want to come back next time. There are too many other options out there. Food for thought since you asked. -Jacob
Chuck F.
4 out of 5
2/1/2025
Very happy with the service. Completed on time and on budget. Disappointed in not being able to arrange a shuttle ride to pick up my vehicle.
Ana J.
5 out of 5
2/1/2025
Rodney was very helpful and knowledgeable!
Cynthia I.
5 out of 5
2/1/2025
Excellent customer service
Carol T.
4 out of 5
2/1/2025
Sam was great. It was a simple appointment for safety recall.
Elizabeth M.
5 out of 5
2/1/2025
Great service and experience
Marion M.
4 out of 5
1/31/2025
Joe was very helpful with establishing the battery replacement warranty. Thank you
Raymond R.
5 out of 5
1/31/2025
Joe did an excellent job
Louis L.
5 out of 5
1/30/2025
Joe is very professional on his job.
James W.
3 out of 5
1/30/2025
Picking up my vehicle: I was given false information where on your facility my vehicle would be located, very disappointing!I was very disappointed when given false information on where my vehicle would be located on your facility
Gail B.
4 out of 5
1/30/2025
Joe took good cate of my car’s maintenance needs. I was kept up to date about the service timeline. I appreciated the complimentary rides back to my home.
Matthew M.
4 out of 5
1/30/2025
Sam was awesome!Sam knew who I was when I walked in, explained my services, and gave me an estimate of price and time. At other places, Service Advisors have made me feel like a bozo. Same was the opposite. He was thoughtful and checked in while I was waiting. Awesome!

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