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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3550 reviews 68%
4 star 1199 reviews 23%
3 star 118 reviews 2%
2 star 196 reviews 4%
1 star 196 reviews 4%
Review Us
Shekendra P.
1 out of 5
3/21/2025
My 2012 Honda odyssey is still doing the exact same thing it was doing when I 1st brought it into the dealership. I was told that the problem has been fixed but after driving it for 2-3 hours it started to back shaking and the exact same service lights came back on again
Venkata V.
5 out of 5
3/20/2025
Joe is highly experienced in understanding customer needs and also identifying what needs to be done based on his car assessment! He was truly caring n friendly to the customer…. With best wishes, Venkata
Mary B.
1 out of 5
3/20/2025
98% satisfied. You keep asking the same question. My feedback remains the same. Other than a miscommunication about the date my vehicle would be finished, everything else appeared to go fine. The original issue was resolved. The original expected completion date was communicated verbally. Ideally someone could have called me with update vs me having to call and learning about the delay.
David B.
5 out of 5
3/20/2025
This was my second visit at Honda. once again Joe treated me with respect and was very professional. Thank you!
Maria P.
5 out of 5
3/20/2025
Service was done in a fast and timely manner. First time at this dealer. No complaints.
Janice S.
5 out of 5
3/19/2025
Joe is always great. He understands my needs and takes care of my car and me.
Kevin B.
5 out of 5
3/19/2025
Rodney and HoK consistently provide excellent service.
Joseph K.
1 out of 5
3/19/2025
I’m very frustrated that I brought my vehicle in October last year and there was a leaky transmission O-Ring and the dealership neglected to tell me it would be covered under my warranty if I just paid for the diagnostic. So earlier this week the leak is still there and I was under the impression that dye was put in from my October visit and learned it wasn’t because I didn’t approve. So I tell dealership to add the dye and find the leak. I’m informed the leak was found. I ask isn’t this covered under my warranty and Sam tells me my warranty expired 9 days ago. To say the least I was livid! If I would have been informed back in October the leak would be covered under warranty it would have addressed. The cost of the repair is around $800 and strongly feel the dealership should be covering this. I’m very upset with this situation which is why I called Honda.
Len H.
5 out of 5
3/19/2025
Joe always does a great job
Hanamantappa B.
5 out of 5
3/19/2025
Thanks for timely service
Gary E.
5 out of 5
3/18/2025
Thank you Joe Valente and the service technician for assessing my issue. I was completely satisfied with encounter
Dorthy A..
5 out of 5
3/18/2025
Friendly & Explained everything
Thomas M.
5 out of 5
3/16/2025
Always super job. Very friendly gets job done
Mark B.
5 out of 5
3/15/2025
Great service, Rodney is very helpful.
John M.
4 out of 5
3/15/2025
First time using the express service as there were no appointments for the day I could bring in the car. Thought it was just an oil change but needed some additional services. One of the Tecs stayed a bit later to get it done so I did not have to come back. I continue to use your service center even though you are not the closest dealer to our home we drive the extra way because of your customer treatment. We lived in Gurnee when we bought our car frim you. We now live in Cedarburg. Still usuing you. Keep up the good work. Our daughter just purchased her new car from you yesterday based on on our recommendation.
Melissa F.
5 out of 5
3/15/2025
Friendly and knowledgeable as always.
John M.
5 out of 5
3/15/2025
Thank you for taking care of us!
James O.
4 out of 5
3/14/2025
Samuel did a fantastic job. Kept me abreast of status of my car. Made sure I understood work being completed. Then gave me a 5 Point check list and suggested some work I need done. He scheduled it for me which was
Claire C.
5 out of 5
3/14/2025
He was very efficient and friendly! Always enjoy working either Honda Kenosha
Not Provided.
5 out of 5
3/14/2025
Joe did a great job

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