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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3567 reviews 68%
4 star 1203 reviews 23%
3 star 118 reviews 2%
2 star 196 reviews 4%
1 star 198 reviews 4%
Review Us
Rosalinda S.
5 out of 5
10/30/2022
It was an excellent experience outstanding customer service received from Joe Valente. His explanation was very through and clear un rushed.
James W.
3 out of 5
10/30/2022
Just one question, I was told it was a 2 1/2 hr job and it was 45 minutes to close, how did it get done in 45 minutes and why was I charged 2.5 hrs labor
Don J.
5 out of 5
10/29/2022
Joe was welcoming (my first visit to your dealership), friendly and knowledgeable. He fully explained the recommended needs and rationale for my TSX and keep me well informed. A true professional. Thank you, Joe.
Virginia B.
1 out of 5
10/29/2022
It was recommended we spend $1500 to fix something that came up on some code that the technicians had never seen before. I said no to it, but yes to an engine coil and a recall fix that needed to be done, which in the end cleared the other code. I’m glad I made a call to a garage to check out the initial recommendation and didn’t do it! If possible, we won’t be bringing the car back. It’s hard to trust dealerships for service especially after this.
Tina D.
5 out of 5
10/29/2022
Great service. Thank you.
Mehmet D.
4 out of 5
10/29/2022
Service was fine, but I came also for a continuous noise at direction system at the initial maneuver times, I was told this is normal for Odyssey 2021 models. I leased Odyssey 2019 from same service, there were no such a noise. Still not comfortable from this noise.
Peter D.
5 out of 5
10/29/2022
I like working with Joe, he always makes sure my pilot has the service done that it needs. He also keeps me informed of any upcoming service that will be needed in the next few visits.
Couya B.
5 out of 5
10/28/2022
Rodney went above and beyond to get my car fixed and available to me as soon as possible! I really appreciate all his help and thank him for being very caring
Danny F.
5 out of 5
10/28/2022
Joe is always great to work with!
Linda M.
5 out of 5
10/28/2022
Joe always provides high quality service with a smile and good attitude.
Peter P.
5 out of 5
10/28/2022
Always great service with Joe.
Renee B.
5 out of 5
10/28/2022
Sam was patient, kind, n thorough
Mary K.
4 out of 5
10/27/2022
Rodney explained the work I needed/requested be done according to Honda’s recommendations.
Marie B.
4 out of 5
10/27/2022
Very friendly and professional. Made sure my vehicle was up to date for the scheduled maintenance
Robline B.
1 out of 5
10/26/2022
Had to wait, confusion with who was waiting on me
Allan M.
5 out of 5
10/26/2022
The work was done efficiently and the l staff was very courteous, pleased to do business with Honda of Kenosha.
Ryan K.
5 out of 5
10/26/2022
I appreciate the quick and efficient communication/work in getting my car worked on. As well as the shuttle service in getting me to/from the dealership.
James L.
4 out of 5
10/26/2022
Sam was on vacation
Karen B.
3 out of 5
10/26/2022
It took almost three and a half hours to have new tires installed and aligned and oil changed. That seemed like a long time.
Richard B.
4 out of 5
10/25/2022
Joe is excellent

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