I had an appointment for an oil change and when I get there,they didn't even have an oil filter for my 2016 Chevy.
Service writers need to understand the importance of listening and writing down what the customer says. Chevy was unable to earn my praises due to being "unable to recreate the problem, no service needed" thanks. I hope an innocent bystander doesn't get hurt for your mistakes.
The best service ever! My first time using Gosch. It was simple and fast! I called in morning and had a same day appointment at 10:00 my car was finished by 11:30. Simply amazing!!!
Josh was very nice and helpful and let me know as soon as my car was finished. Always a pleasant experience at Gosch.
Had a little trouble with communication but mike the service manager took care of the problem thanks to Mike I won't have a problem taking my vehicle to gosch Chevrolet again. Thanks again Mike job well done.
Friendly and efficient feel like family thank you all so much
I think it was just an oversite but I asked for the handle on my passenger door be tightened because it was loose. That was not done and I'll have to bring the truck back for that.
Mario in service was very helpful, professional and courteous.
The fact that customer service is very poor at your department is one thing but wanting to charge me 330 to diagnose a dripping oil pan, dark colored engine coolant, and a faulty accessory plug is unacceptable. Not to mention that the fees paid for you to look at this would not be transferred to repairing the item if in fact you could figure out what the problem was. I think it's obvious it's cheaper for me to go to Honda then it is to come to Chevy. Thank you but we will be switching our choice of dealership due to your service department.
As usual superb service. No complaints.
Michael was great. The sales dept does not know their vehicles.
Very nice got my car washed too was so happy with the service
Josh did an amazing job making sure my truck was taken care of
Always top notch service when we bring car in to you .very pleased Thank you
Don't have any negative comments everyone was friendly and attentive .
Thank you.
Michael keep me well informed, and done on time
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