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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2799 reviews 63%
4 star 851 reviews 19%
3 star 118 reviews 3%
2 star 298 reviews 7%
1 star 356 reviews 8%
Review Us
Alen F.
4 out of 5
6/7/2019
Great service! Even though I spent over three hours at the dealership, I was informed periodically on a progress and correct timeline for completion was provided to me.
Jean W.
5 out of 5
6/7/2019
On time with the appointment and liked the car wash
Ron E.
5 out of 5
6/6/2019
Great service
DANIEL M.
2 out of 5
6/6/2019
Had a 9:40 am appointment for an oil change. Waited 2 hours for the work to be completed. Was told the 9:40 time was “check in” time not the appointment time. That was/is total BS. I purchased my Armada in 2011 and have been having the car serviced by Auffenberg since then. Not sure what my future service needs holds.
Linda F.
5 out of 5
6/5/2019
Great job. Thanks
James D.
5 out of 5
6/5/2019
Great service
Nong L.
5 out of 5
6/5/2019
Kyle was very nice. I am very satisfied with the service.
Angel C.
5 out of 5
6/5/2019
Great job by all! The desk employees are always very polite and helpful. I have been to Auffenberg many times and they have always taken good care of me and my car!
Dunya M.
5 out of 5
6/5/2019
Great service
Larry W.
3 out of 5
6/5/2019
I'm not likely to do surveys
MAKISHIA B.
1 out of 5
6/5/2019
Nissan is a money hustler. Charged me $150 to do NOTHING. I still have to find someone else to do the work. This is not a surprise, not the first time Nissan has charged me to do nothing
Jean S.
1 out of 5
6/5/2019
It took forever just for a oil change and I had an appointment
JENNIFER G.
4 out of 5
6/5/2019
I received quality service
CHANDA T.
5 out of 5
6/4/2019
Rob, was very professional and helpful. A plus?, for him.
Dianne M.
5 out of 5
6/1/2019
loved Rob..so helpful
Eugene B.
5 out of 5
6/1/2019
Great service
ROBERT L.
5 out of 5
6/1/2019
Good job
James M.
4 out of 5
6/1/2019
Got our appt when we wanted and work was done promptly.
Constance B.
1 out of 5
5/31/2019
I received a text stating that my car was done but to allow them 10 - 15 minutes before picking it up. I arrived a little over an hour after receiving the text and was told it was not ready because it had not been washed. I took the care without it being washed because I had errands to get done and it was already late in the day. Why text that it is done when it is not. If you want to wash it than wash it and then text. Oh and the paperwork was not done either.
DANIEL C.
5 out of 5
5/31/2019
As always the service department did a great job and Kyle was very helpful and Professional. Thanks

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