Roberto Dominguez went above and beyond during my 8/5/22 service appointment. He turned what looked to be a very unpleasant experience to a very impactful positive experience. His customer service towards me will not be forgotten and because of him, I will be back.
Robert and Chad make an amazing team. I feel like a princess when I go in there. Always classy and accommodating. Thanks guys!
5 star excellency to mr Robert Dominguez and to the technician who handles faster and precise service.
Reported two issues - new clicking sound from under the hood and, most concerning, is two separate occasions of the emergency brake engaging itself while at a stoplight. After a visual inspection, a drive, and a call to Honda USA, car was returned four hours later. Appreciated my service advisors offer to commute home in my car to attempt to recreate the problem. My dissatisfaction is not with DCH Acura, but the Honda maintenance procedure which requires a tech to be able to recreate an irregular problem before anything beyond cursory checks can be done, is frustrating… particularly for a report of a safety problem.
Robert is the most amazing person ever. He always takes the best care of me when I come in. I feel like I am royalty when I come here. Give this man a raise. He deserves it.
Roberto was very friendly , professional and gave excellent service.
I am always very pleased with the service. Robert is always very nice and helpful.
Very professional and friendly.
Thank you for giving me a car to borrow while mine was getting fixed
Roberto is the best service rep in my 20 years experience with Acura. He is relatable & has uncanny people skills, incredible attention to detail & accuracy. He communicates in layman terms & prepares customers for future maintenance & services recommendations.
Everyone was very kind, helpful & courteous.
Robert was fantastic. He made recommendations that made sense so I added to my service. Professional and great communicator as he update me with progress from start to finish.
Excellent experience as usual. You have a excellent service team. Robert and Chad are professionals.
This is the second time Roberto has taken care of me. He is very personable and professional. He explained each service thoroughly which is appreciated. Roberto is a great asset to your team. Thank you.
I thought his name was something..pek?? Either way, the 2 guys who assisted me thus far are awesome!! Super knowledgeable, efficient, and more importantly in my opinion, they were friendly. I legit am SO glad I chose there to go. I had options through my warranty company. Thank you????
ROBERTO WAS VERY PROFECIONAL,AND MEKE ME FEEL THAT HE CARE .HE WAS VERY POLITE .
Robert is the BEST!! He always goes above and beyond to help us when we have a need. Looking forward to the emailed survey. :)
Excellent customer Service
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