Kept updated on the maintenance of my car.
It was nice dealing with Vince, he’s a great
Service person.
I am very pleased with my Nissan and usually am happy with the service for an oil change. However this recent experience wasn’t the greatest. I was told by Melendez that the wait was supposed to be an hour and 15 minutes. I confirmed and the time and started waiting. However the wait was about 2 hours long! It was very frustrating. I wish I was told that the service would take longer than expected, rather than waiting an extra 45-60 mins for my car.
Fontana Nissan serviced my car even though I didn’t have an appointment and came late in the day. All this with a smile and respect.
After having the car for almost 2 months, I have a list of concerns that need to be addressed. One of the most frustration is the interior light issue, it was not fixed by replacing the radio. Did nobody actually test it after installing it? Plus the insurance was charged for this item that apparently is not the issue.
Great service, David was very attentive and extremely helpful. Overall extremely pleased with service.
Oil change and tires rotated. They cleared the oil numbers to reset but not for the tires. The sensors they did not reset to clear. Thank you for revisit due to no service the first time I went. Thanks David and Nikki
Thank you Dave with all your help on my Maxima you did a great job I will definitely be coming back thank you
We have been bringing our car here for over 10 years
This time there could’ve been some improvement on giving information on my .
vehicle . “ Here are your key sir have a great day “ that’s all he said.
At the same time the cars were coming in you guys were getting busy .
I understand i used to be a service writer/ technician for Walmart-
So I know how it Can be
But on the good side he was very polite .
Thank you
See you in 3000 Miles
I am very satisfied Sith the service I received.
I had to make calls to get updates on my car. Many times I was told I I would receive a call back at a certain time but never received calls. Also the carpet replacement on my car was poorly done.
I will never take my car to that dealership for any service ever again.
Lily is very helpful and accommodating. Thanks for taking good care of my vehicle. I will surely comeback on this dealership!
Very good Service Advisor
I asked them to repair / reset the low tire pressure warning but they did not
Thanks to David for all the help!
The manager and Vince are great, but after getting my car back today (after its been in the shop 5 times) it smells like something's burning inside and I'm going to have to call them back AGAIN tomorrow. I'm so frustrated!
Missing tag on the window to show when oil service is due.
Engine top cover dirty with oil marks,
Same as inside the cabin by driver window, dip stick show
Oil level below the center L. H.
I will talk to Lily tomorrow.
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