No one helps you when walking into the service departments. I was just standing there not knowing what to do. It would be helpful if they would at least say may we help you! Since it was my first time.Finally one of the guys outside got to my car and assisted me.
Great service thank you Andy
Andy,was very professional he was extra careful with My car,and understanding about me Having to be at work at a certain time he completed the task in a convenient amount of time.
Andy was very nice . But it took long..
You used to have great customer services and now your service reps are rude and with bad attitude. They get upset when you’re asking a question
Phillip was courteous and welcoming. He was knowledgeable of business practices and services. He communicates very well. I had a pleasant experience.
Every one there is so friendly and helpful especially Dave
Todo muy bien y muy rápido. Muy buena atención y muy buen servicio. Gracias
Services was fast and professional
The waiting time is to long .
Very professional and friendly. Exact on time that my car would be done. This was the 2nd time that I have been to Fontana Nissan and have been pleased with the services I received. I will continue to use your service department.
Thank you, Phillip, for providing great customer service. I appreciate your patience and that you took the time to answer all my questions with a smile.
Deirdra
I had to reschedule my appointment 3 times to just be told when I got there with an appointment I don’t know how long you will wait bc the 5 cars in front of you have been here awhile. And then when I said I’ll go somewhere else they then told me oh ok then we will help you. The amount of time I waited was better then expected but it’s sad I had to kind of be rude to get help and not wait 4 hours. I told the advisor I was sorry for being snippy but it was the 3rd time I had to reschedule and was annoyed with it bc every other time was 3/4 hour waits and as being a mom I can’t afford to wait that long and not have a car with kids to pick up.
Everything was fine but there was a comment on the back about battery service that was declined. We weren’t told about this recommendation.
I asked for my rear suspension to specifically be checked. When I went to pick up my vehicle the technician who worked on my vehicle was gone and left no notes on my invoice of what I had asked for. Also nobody called me to notify me that my vehicle was ready for pick up. I had to call to check because it was almost closing time.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social