Ronnie was very kind. I am somewhat handicapped and he helped to get my walker out of the car and put it back when I was ready to leave. Ronnie went above and beyond my expectations. Thank you.
Great service. Prompt communication. Took care of all issues quickly. Very friendly and helpful.
Service always exceptional !!
Hassan was extremely helpful and went out of his way to assist me on his day off and have the technician triple check to make sure the original thought on my car was accurate. That ended up saving me money. Very respectful, polite, friendly and professional. Really enjoyed working with Hassan.
Great service, Tim had a high level of customer service, I am really have satisfied with the Lexus team at Mission Viejo. I would recommend them. Fantastic job.
Excellent service representative. Hassan is a STAR!
The staff was very curious and professional. Evan was outstanding. The greeters and drivers were also great. My only concern was the pricing. When I bought the certified product I was promised 4 services curious of lexus. I did not know there were different levels of service. Instead of Mt final free service I was discounted for a lesser service. I had to pay the difference between the two types. I wasn't expecting this. Again the staff and service coordinator were outstanding. Maybe I read the contract wrong, but I assumed a service was a service. I didn't feel 8 shpuldve paid today. I did not voice this displeasure to the team onsitw. I ater reconsidered and felt differently
I requested that Tim Rau have them replace the tire they found with a mail in it with the spare. Even when I repeated the instructions,they did not, so when I came to pick it up, my wife and I had to wait for them to do it. Also, should I have been charged for wheel balancing when they found a mail in the tire and I requested they mount the spare instead? Doesn’t make sense.
The serviceman, Scott, was very informative and service was excellent and on time.
as always, Daven provided me great service and I really enjoy working with him.
Thank you
LR
Very difficult to understand what service my warranty covered , that is oil change, filters, etc. it was my understanding when I bought my Lexus from SCLD 4 devices were included, 2 minor and 2 major, but that is not true.
Also my car was not washed
Devan was extremely helpful and helped me review the extended warranty questions. He was prompt in keeping me apprised of the problems with my car and in notifying me when it was ready. Thank you, Devan!
Excellent service and communication skills!
Tim in service delivers great customer service!
Excellent, professional, experienced service!
Very helpful and since I was waiting he kept me updated on the status of my vehicle.
Tim was excellent!!! ????????????????????????
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