Hassan is always such a caring individual. He always takes care of my needs whenever I go to the Dealership. It’s one of my favorite dealerships in CA because of the level of care and attention I receive at this business. Love coming here and always recommend my Lexus family and friends to ask for Hassan when they come in because I know they will be in GREAT hands! Thanks!
Tim was very professional, knowledgeable and friendly.
Hassan it’s very knowledgeable and customer service oriented.
Hassan was amazing! Thus far, I haven’t had a good experience (especially from the crappy people at Newport Lexus), but Hassan and the guy who checked up in were great. Hassan was personable and kind, helped explain a few things, etc.
Great and speedy job. Special thanks to RG and Gus.
Prompt professional service
Scott was great! Very helpful!
Thanks!
Daven is very, knowledgeable, professional, and helpful. He is an asset to your company!
Angello was efficient and made sure I was taken care of promptly. I appreciate the fact that he is considerate of my time.
I have lost trust in their customer service. I was led to believe by Tim that I would receive a 10% discount for the labor & parts. I had given him notice that I was concerned with the costs & was keeping my service cost under )$1,000 which is why I refused the other 3 service suggestions he had. Even when he called to tell me my car was ready I again asked if I had my 10% discount & he assured me. Unfortunately, at time of check out he only gave me $75 discount instead of approx $117 off citing that’s all he could take off. I feel like he didn’t do much to address my cost concern. Next time I will shop around & not sheepishly trust this particular Lexus Dealer Service. I’ll move my business elsewhere. Tim didn’t particularly care to keep my business so off I go somewhere else who will give me my measly 10 % discount or even more esp when my bill is over $1k.
AmazIng customer service. Provided frequent updates and made sure all my questions and concerns were answered.
Hassan is so great to work with. A real asset to the service department. He always makes me feel he has time to take my calls or solve my vehicle issues.
Quick,easy, comprehensive service.
Great customer satisfaction. Comfortable environment.
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