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Real Reviews From Verified Customers

Service Center Review Summary

5 star 10513 reviews 71%
4 star 3307 reviews 22%
3 star 253 reviews 2%
2 star 395 reviews 3%
1 star 288 reviews 2%
Review Us
Karen F.
5 out of 5
4/30/2022
Excellent service!!!
Alexis B.
5 out of 5
4/30/2022
My service coordinator Rgd, was professional, informative and timely. I could not ask for more. Thus why u ONLY get my car serviced @ the Mission Viejo location!!!!
Terre T.
5 out of 5
4/30/2022
Tim Rau has been my service manager and takes such great care with making sure I understand exactly what my car needs n listens to my needs. He keeps me updated on car service status. Very personable and great customer focus!
MARK S.
1 out of 5
4/30/2022
2 hours for an oil change is too long to wait
Carole P.
5 out of 5
4/29/2022
I adore going to Lexus for my car ooo thanks for the
Donald G.
5 out of 5
4/29/2022
Great service from RGD
Meenal D.
5 out of 5
4/29/2022
Really happy with your service. Thank you so much!
Kandiah A.
5 out of 5
4/29/2022
Hassan is very friendly and attentive and polite. Pleasure to work with
Catherine F.
5 out of 5
4/29/2022
As always Evan provided great customer service. Thank you!
Robin K.
5 out of 5
4/29/2022
Excellent service and friendly personnel
Jack C.
2 out of 5
4/29/2022
Scott, who took the car from me, was not there to give it back to me. The young man who gave it back to me was unable to answer any questions. This is my wife’s car & this was her first service. It would have been nice to have Scott there to answer questions.
Emily Jane.
4 out of 5
4/29/2022
Helpful and fun!
Alan K.
4 out of 5
4/29/2022
Work was done timely, I was told what was being done, the price, they were ready for me… and I had a loan car to leave during the service.
Dawn W.
5 out of 5
4/29/2022
Great job, good service. Loved the ES 350 Loaner car, what a nice ride! Thank you, Lexus.
Jeff And.
5 out of 5
4/29/2022
Scott is friendly and smart and took time with me to discuss what Is best for my auto service. He’s also got a great sense of humor :)
Maria L.
5 out of 5
4/28/2022
RGD is my service consultant. He’s great!
Martha S.
4 out of 5
4/28/2022
Scott Monge is my service advisor and is the beer. Gus, the valet manager is also invaluable
Nolberto V.
5 out of 5
4/28/2022
Great service, what more can you ask for.
Ray T.
5 out of 5
4/28/2022
Great Service! Friendly faces always smiling! Great vibe every time I come in!
Steve F.
5 out of 5
4/28/2022
Evan is a great service coordinator

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