Friendly & professional service, as always!
Tim was awesome per usual. Did exactly what I asked. However, upon receiving my car, it was not washed properly. It looked like it wasn't washed at all. When I brought it up to the person who had my key fob, he went to look and told me I can use my nail to scratch off the bird feces and bugs. Very odd practice and felt like the shuttlers in the front need to be trained properly on how to address clients issues and concerns.
The Zytek process was a 3. The service dept a 5. Overall a 4
Tim was great. Thanks for the quick, efficient service.
I had a dead battery that needed replacement. After having called ahead and arranged an appointment with Adam for 9:30 am, I had my vehicle towed to Lexus. Unlike my many times dealing with RGD, who would call me to give an update within an hour or two, I received no call for hours. I called numerous times, during which either no one was available or there were no updates, I finally spoke to Tim about six hours after dropping off the car. I picked up the car at the end of the second day. Tim was as nice as could be when I met him in person and picked up the car. The issue was the failure of communication and updates along the way. I suspect that my vehicles was not even looked at until the late afternoon, which I understand. Yet someone needs to be transparent and provide updates. Thanks.
service was great. Angelo was excellent.
Prices are high. I appreciate the discount we received.
I called in for an oil change on Thursday, and mentioned when I purchased the vehicle last year, your MCGE manager Karman Shak, asked me to bring the vehicle for 2 free services and oil change for the next 24 month. When I received the bill, I saw $95 was deducted from a 55k miles service and asked young man who was charging me, he insisted that was the credit for the free oil change, I just don’t have the time to argue. The worst part is I had the 55k miles service with Longo Lexus.
Hassan was very kind and helpful. Thanks for all his help for today’s service
Customer service staff are all friendly and courteous!
Hassan is the best! I enjoyed my time waiting for my car. Everyone is friendly and so helpful!
Hassan Sarim is.a very kind and knowledgeable manager. We like to do business with him.
Excellent Service and Quality Work
Everything was perfect, thank you!
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